Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Oregon
Verified Purchase:Yes
I was able to complete my tasks with the software. There were some issues with the updates not loading properly. I have used this software for many years, I was disappointed with the price increase due to Schedule C.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
I purchased the 2025 tax software immediately upon it being available in the fall of 2025. There was some sort of mix-up after I paid. I had to reapply and the fee went up. I spoke with someone at the time, they explained they are having glitches and rolling out this year's tax software. she apologized. But it was a waste of an hour of my time to clear it up. Please, next year don't send out emails saying that the software is ready unless it truly is ready and you are ready to accept payment.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Customer Rating
5
Hasn’t failed us in years, we are always happy!
on March 20, 2026
Posted by: RandTS
from Washington State
Verified Purchase:Yes
We have used this program for years now and have never been disappointed.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JIMandVirginia
from Oxnard, CA
Verified Purchase:Yes
Not happy with the way U.S. Treasury interest is not passed on to California return.
Cons: Doesn't maximize refund, Hard to import documents
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JMSantiago
from Albuquerque, NM
Verified Purchase:Yes
This was my first time using H&R Block desktop software and it was a simple transition from using TurboTax the previous year. My files were easily transferred and recognized. A user friendly platform with basic tax knowledge.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: charley91
Verified Purchase:Yes
I have been using H&R Block tax software for more than a decade and find it easy to work with and covers everything I need.
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Minnesota
Verified Purchase:Yes
Ive used H&R Block for many years and it does exactly what I need and want.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: OuiOui
from Mississippi
Verified Purchase:Yes
The software is definitely not as user friendly as Turbo Tax. I only changed to avoid having to upgrade windows. I'm very happy it will transfer information from last year. I do not like that I cannot look at and/or print a completed form without having to save the whole return to a PDF and look at it in completed format there. I was not alerted that I had not checked the QCD box on a distribution, even though it was coded with the 7-Y code, and had to re-do the entire printed return because it did not acknowledge just the code. I also miss the 5-year tax report summary Turbo provides.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock