Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from IL
Verified Purchase:Yes
I decided to use this instead of TurboTax. It worked out OK, but I had to do it three times before I got it correct.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: john4702
Verified Purchase:Yes
Entering K1 info on a federal return leaves a lot to be desired. No help at all.
Cons: Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: no name234
from KY
Verified Purchase:Yes
you got me through my taxes but the software is not so easy as I'd like. State return is particularly vague. and paying to file for the state seems very unfair. I pay my taxes; why should I pay to allow me to pay?
Pros: Easy to import documents
Cons: Hard to prepare
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from york, pa
Verified Purchase:Yes
sold a second home this year and had a hard time understanding how to document this on the program. perhaps a more descriptive set of questions pr directions would have made this easier....otherwise, this is much easier than turbotax which I had used for years
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Have used your deluxe software for many years, easy to use step by step fill in the blanks and your done,
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: FamilytaxReinz
from Owenton, Ky
Verified Purchase:Yes
I think it was great for the price. I ended up having to pay twice for a state because it was rejected and I couldn’t figure out how to resubmit what I already paid for. It also was very delayed on releasing forms that the brick and mortar shop had already. But overall I would still use it over going in an office.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Brian2727
Verified Purchase:Yes
H&R Block software guides the user through the various areas in tax preparation, and is easy to use. I have nothing to compare it to - in terms of software - but I like being in control of managing my taxes as opposed to paying a tax prep person. Prior to my retirement, I used the software in a reasonably complex business, and now I use it to manage the tax aspects of my investments. It is pretty cool to just select your finance company - like Fidelity - and all tax information is downloaded and applied to the appropriate fields. Less thinking for an old guy :).
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Coastal Cruiser
from Lincoln City, OR
Verified Purchase:Yes
I have been using this version of the software for several years and it works well. Being able to use the previous years information speeds up the process significantly. There are a few issues when the software won't allow me to fill out some of the forms and worksheets in what seems to be a logical fashion. Overall I am very satisfied and will continue to use this software again next year.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock