Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Patty Cakes
from Lansing, Michigan
Verified Purchase:Yes
I'm happy with the programming of HR Block tax software. They don't do a lot of unfeminine changes that make it harder every year.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mash22
from NC
Verified Purchase:Yes
The only issue I had with the program was when it would not let me e-file a federal return that had income reported on a W2 from the state of Washington. The W2 listed the state as "WA" but did not list a state id # since Washington has no state tax. I never figured out how to override this issue so I just mailed the hard copy of the tax return in. This will cause a delay in the federal refund which is a pain in the butt.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Pound 99
Verified Purchase:Yes
Very thorough and helpful. It doesn’t communicate state filing charges well and will end up charging you when it could be free
Response from HRBlockBy Max, Social Media Team, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Vdb132
from Hampstead, MD
Verified Purchase:Yes
I have been using the software for the past 6 or 7 years now but this year the software did not work well. I had a lot of errors, data would get erased for no reason.
Pros: Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I started using this tax software when it was Taxcut and have continued every year since, It makes it so easy to carry over previous years data and update and add new for the current year, The questionnaire and help screens makes keeping up with changes in tax law easy. E-filing is easy and fast. I have never been audited since using the software however having H&R Block available if necessary is a great feature.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Doctor Scorch
from Fort Worth, Texas
Verified Purchase:Yes
I’ve used H&R Block tax software for about ten year now. The latest version for 2025 taxes worked very smoothly. At one point I had a question about applying a refund to next years taxes, seemed simple, but the normal Help and the AI Help did not provide an answer. I eventually found the information. Some of the Help responses were not updated for 2025, showing the year 2024.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: jerefuse
Verified Purchase:Yes
Turbo Tax now requires Windows 11, so I was lucky that Block worked with Windows 10. The program is in some ways better and some ways worse than Turbo Tax. Definitely more awkward to use. They have some bugs they need to work out.
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: A manyyearuser
from Tx
Verified Purchase:Yes
Overall it is ok. However, it has a bug that if one has more than 8 non cash items to claim, the sw only generates 2 sets of forms of 8232 causing any items beyond 8 dropped. It is there at least for 2024 and 2025.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock