Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from California
Verified Purchase:Yes
I have been using H&R Block Premium software for several years - switching from a competitor that led me down the wrong path one year. It's easy to follow and explain things I may not understand. Recommend to anyone doing their own taxes. Thank you!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Yhere werre some changes I did not expect. Onlly complaint--the program had a choice, direct deposit or check. The IRS only does direct deposit now.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Dani7
from Georgia
Verified Purchase:Yes
They have made it harder and harder to understand and have to go and hunt for the forms I need I instead of guiding me to the places I need to be and asking me the proper questions.. I will be trying a new company after 15 plus years of using this one .
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rcw2r2 l
from CT
Verified Purchase:Yes
I’ve been using this software for 10 plus years. It makes things easy. We have income from a company, retirement pension, social security, consulting contracts and investments and everything goes smoothly
Pros: Easy to prepare, Easy to import documents
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: scottKamm
from boise ID
Verified Purchase:Yes
Long time user of your software. It has never let ne down. Really easy to use.
I would recommend this to a friend!
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
I have used a couple different tax software and H&R Block is as good if not better that the other. The ease of use and the interview method of assuring that nothing is missed is really good methodology. On top of that it catches errors with the best of them. It's a great tool for beginners up to experienced preparers.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Been using HR Block for many years now. Unfortunately, the usability and helpfulness has gone down in recent years. Linear navigation is fine, but trying to go back to a previous section or sub-section, or trying to find something in particular is a nightmare. The tips and guides are next to useless - they don't provide adequate information, and several items that could have used them had none. I was told I needed to go back and verify/edit part of an actual form, but had zero guidance on how to do so. The checkup at the end said the return "looks good" and is "low risk", but I'm not confident everything's accurate. Fingers crossed I don't get audited.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dakineor
from Portland, OR
Verified Purchase:Yes
Find myself having to decipher the interview questions due to unclear or confusing framing. Almost a disaster happened this year when declaring rental income where the question didn't clarify that only income that is not already reported via form 1099-MISC should be reported. This double counted my rental income and caused me to owe significant additional tax with penalty, which has never happened to me before. Once fixed, I got a significant refund. The mistake could have been avoided if the interview question was more explicit about asking for rental income that has not be reported via form 1099-MISC.
Value
4
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock