Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,166 Reviews)
Rating breakdown 28,166 reviews
5 Stars
17,573
4 Stars
5,241
3 Stars
2,253
2 Stars
1,276
1 Star
1,823
80%of customers recommend this product.
(
9,428 out of
11,737)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Bobld
from In
Verified Purchase:Yes
Main issue on a spouse that passed in 2024. The instructions in the initial directions are inconsistent with the step by step instructions.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Ol Dick
Verified Purchase:Yes
I was glad to have access to a program that was similar to Turbp Tax - a program that I have used for more than twenty years. Their decision to not support Windows 10 was probably a bonus for H&RB. In all honesty I preferred Turbo because in my opinion they generated a superior interview and made suggestions that ultimately saved me money. I was also distressed that I was unable to print my State return for unknown reasons. That will be an ongoing project. My returns are simple enough that that H&RB was good enough but small things like, last year, Turbo suggesting I increase my estimated tax submissions enabled a small refund this year. Had I not done so this year's tax owed would have been substantial. Spreading the taxes over the year is just more convenient for me.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Richmond, VA
Verified Purchase:Yes
Having trouble e-filing fed and state (VA) together. Case no. 27543466. Very disappointed. Card charges go through for state e-filing but can't complete filing and PLUS, the T25 file becomes corrupted and everything has to be re-entered.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CT
Verified Purchase:Yes
Product is affordable, reliable and easy to use. Sometimes, better explanations on questions would be helpful. I've been using it for about 10-12 years
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Gordon2
Verified Purchase:Yes
Great program as always. It would be even better if the worksheets for "Social Security amount taxable" and "Long Term Capital gain tax" would be more easily obtained.
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Don Kearney
from IA
Verified Purchase:Yes
See Case # 27435113.
I have used H&R Block software for many years now. Last year, the error in the Iowa return software cost me over $3000. I filed an amended IA return last week. The software error is still there for this year's filing. I will probably have to switch to TurboTax to do my taxes this spring.
The error is in the calculation of line 3 of IA Sch 1. If you file an IA Sch K-1, then there is a chance that it will incorrectly calculate your Iowa tax refund/tax due.
I've trusted Block software in the past; not sure I can continue if they can't fix the IA return software soon so I can still use it this spring.
I have used H&R Block software for many years now. Last year, the error in the Iowa return software cost me over $3000. I filed an amended IA return last week. The software error is still there for this year's filing. I will probably have to switch to TurboTax to do my taxes this spring.
The error is in the calculation of line 3 of IA Sch 1. If you file an IA Sch K-1, then there is a chance that it will incorrectly calculate your Iowa tax refund/tax due.
I've trusted Block software in the past; not sure I can continue if they can't fix the IA return software soon so I can still use it this spring.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Carolinas
Verified Purchase:Yes
I’ve been using this software for many years and still
Find it quick and easy to use.
Find it quick and easy to use.
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Erie PA
Verified Purchase:Yes
Great software to work with. Would recommend it to anyone.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock