Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Benny B
from Mi
Verified Purchase:Yes
Over 3 weeks and I don’t have my federal taxes refund check and I have no idea why.
Pros: Maximizes refund
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jason BB
from Asheville, NC
Verified Purchase:Yes
I was very upset to learn that your financial reports download option was no longer part of your software package. I’ve been using your product many years. And for this not to be mentioned until I had to call the help line. And no offer of a credit or discount I thought was in poor taste. I am very sad about how you treat customers.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: kevin01108
from Massachusetts
Verified Purchase:Yes
I've used Block software for several years but this year was more problematic, with operational bugs and a surprising lack of updates (but requiring re-installation twice).
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Scotch72
from Atlanta
Verified Purchase:Yes
The accountant who completed my taxes was clueless. He made multiple mistakes. Never again!
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RandomReview
Verified Purchase:Yes
For tax software that you can still download and install locally on your computer, one is limited to H & R Block and TT. I abandoned TT after 25+ years in protest of its ill-timed shutdown of its tax deduction website in the middle of the tax year before tax returns were prepared. That left me to try H & R Block Premium 2025 on my Mac.
What I liked: great help system that is to the point and actually helpful; a clean, uncluttered interface even if it is somewhat spartan in design; I like function over looks any day.
What I didn't like: Compared to TT, H & R Block just felt unpolished. Too many tasks had to be manually done compared to the "press a button and it does all the steps for you" approach in TT. For example, printing file copies of tax returns in TT takes care of giving you a clean, easily documented copy of your federal AND state returns in TT. In H & Block, you get a serviceable federal copy without a good coversheet but where's the state return? Oh, you've got to figure out how to get that one on your own. TT takes care of it all in one place.
Now that I've found third-party deduction tracking websites that I can use throughout the year that pretty much replicate TT's ItsD, I'll switch back to TT for my 2026 tax returns and save the headache of using H & R Block and figuring out how to do a lot of steps myself.
Cons: Time consuming
Value
4
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver
Verified Purchase:Yes
I was sad with AI only support, I was unable to import last year return
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JT 1900
from Fort Lee NK
Verified Purchase:Yes
Overall a good product. Charging for electronic filing of NJ return seems like bleeding the customer. Not calculating the State late penalty seems like something that should be included in the program.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Happy client1
from Arlington, VA
Verified Purchase:Yes
I've been using H&R Block software to do my taxes for the past three years and have been very satisfied. It's very easy to use with explanations for all steps or if you have any questions. I recommend it highly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, May 12, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock