Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: NPSinLuck
from Luck WI
Verified Purchase:Yes
I previously was a tax preparer for Block so this was my choice when I needed to do our taxes at home. I’ve had no problems in the several years I’ve used it.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Gold Beach Oregon
Verified Purchase:Yes
Could have been better when requesting additional information explanations were not clear or well to find
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: GTxxx
from Phoenix Aza
Verified Purchase:Yes
The federal tax software was ok. A little more work than turbo Tax. The Arizona tax software needs more work.
I had to do a lot of research to finish the return. I
I
I had to do a lot of research to finish the return. I
I
Cons: Time consuming
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
on March 25, 2026
Posted by: hardprogram
This program cannot distinguish between Jr. and Sr.
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: jerrlee
from Ohio
Verified Purchase:Yes
I used Block tax preparation software this year and I find it easier to use than the Turbotax that I previously used for several years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St. George Ut
Verified Purchase:Yes
I have used H&R Block software for many years. So easy to use
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ShaneFite
from TX
Verified Purchase:Yes
Rough year. BBB messed up IRS update schedule and your updates. Had to wait until end of Feb to file. Couple of quirks on farm expenses but overall fairly easy.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
4
Very good but lacks easy access to supporting info
on March 25, 2026
Posted by: Tom 23
from North Providence, RI
Verified Purchase:Yes
Have been using your software for 10= years. It is very good and easy to use. My complaint relates to navigating through the return / worksheets when the return ifs not completed. Until the return is finished, it seems impossible to look at a page or particular schedule (i.e. Schedule A). It is necessary to go to the backup worksheets which are not always easy to access. Also, it would be nice to see a simplified tax calculation schedule--or at least find the worksheets for the tax calculations.
Value
4
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock