Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: SystemCrashedinWisconsin
from Madison
Verified Purchase:Yes
HRBlock software is constantly and chronically updated, and I was unable to boot a WIndows 11 computer after shutting down in the aftermath of "hung" HRBlock and Windows System updates. Recovering the computer took much of a days time of prepare a Windows 11 Recovery USB drive and to clean up the system to make it bootable again. In the aftermath, I had lost my Wisconsin State Tax return but reentered it manually from my printed return. But HRBlock is now in a Doom Loop, where whenever I open my return, it shows I owe State of Wisconsin $3900, which reverts to a $239 refund when I start to "click through" the state tab, but I have to reenter that I am applying all of this $239 refund to my 2026 Wisconsin income tax. I e-filed in this recovered state and hoping that Wisconsin doesn't demand $3900 in payment, but on saving the corrected return, opening it again brings it back into this state, and the Copilot AI after recommending all possible recover actions is recommending that for my records, I reenter the entire Federal and State interviews from my printout after reinstalling HRBlock.
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: quincy08
from Illinois
Verified Purchase:Yes
Easy to follow and use. Wish the State return was free to file also, considering the price of the software.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 26, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Yogge
from San Diego, CA
Verified Purchase:Yes
I'm a former CPA and I used Turbo Tax for 36 straight years. I dumped their product since they got too expensive and were really pushing their tax advice services. H&R is a good product. My prior year data transferred accurately, the 1099 import-data feature works and the step-process is logical. Please make the computer arrow keys work to navigate a form for next year.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Spring, TX
Verified Purchase:Yes
This software requires a "premium" version if a person has received even a single 1099 for gig work or a small contract project. This is what I call price gouging. Gig workers are not well-off small business owners. They're typically the poorest, lowest paid, most desperate among us. It's not right to charge them the highest fees for filing their taxes.
This software itself is showing its age, it hasn't had a major UI improvement in years. But it does do the job, and I keep using it because it's the path of least resistance.
This software itself is showing its age, it hasn't had a major UI improvement in years. But it does do the job, and I keep using it because it's the path of least resistance.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: SoloM
Verified Purchase:Yes
I am on my 4th tax report and the program is not working properly. When I put in the wages of the first spouse and then enter the information of the 2nd., the wages of the second also goes to change the first. I am questioning the reliability of the software.
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
The software program did not work properly. It did not copy information I entered correctly to the final form submittted to irs. I had to delete one legitimate deduction in order for the irs to accept the form. So it cost me money.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: nothappygobacktoturbotax
Verified Purchase:Yes
it is difficult to speak to a live person and even then, my issue was not resolved.
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: CES8
from Ohio
Verified Purchase:Yes
I have used this program for over 15 years and this year has been such a disappointment! In the Ohio state tax I was allowed one of two choices for a credit. I made my choice and when I filed they found the program had subtracted both credits. I am now corresponding to correct the issue. What a hassel for a senior tax payer. If I have to file an amended form, I assume the program will do it again.
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock