Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anita52
from Marrero, Louisiana
Verified Purchase:Yes
Had great difficulty with the state program. Purchased the premium software the last several years. This year the state, Louisiana, required form R-19000 to be submitted. However the form was not in the program.
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dont care about me
from Oregun
Verified Purchase:Yes
Found error in software, reported and it was fixed in later revision but no feedback??
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: GGma 42
from Merrimack, NH
Verified Purchase:Yes
The process this year was so much easier than in previous years. Using the 1040 SR simplified the detailed reporting of investments. Overall, I couldn't be happier
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: mpf60
from Rockville, MD
Verified Purchase:Yes
I’ve been using HRB software for many years, after tiring of the competition’s product after they stripped out some small business features from their mid-level product to force self-employed folks to pay more for the next level up. HRB has served me very well. The interview works well and the program is well thought through. I did find a gap in the premium program this year: It doesn’t calculate income by quarter for purposes of determining underpayment penalty. I rolled over an IRA into a Roth in December, so needed to calculate income by quarter. HRB made me fill out the relevant IRS form, which was a bit confusing. I realize that’s not an everyday circumstance, but it’s not all THAT unusual, so I was disappointed in that one aspect. Other than that, I’m very pleased.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: JohnDiBull
from Cranston ri
Verified Purchase:Yes
I have used H&R Block tax program and it's predisesor for at least 20 years. It is an accurate program and easier to use than others. Ì Would recommend it to others.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Jules23
from Des Moines, IA
Verified Purchase:Yes
Most of the software was ok (would give 3-4 stars), but then a huge annoyance hit - no more import functionality for Merrill Lynch documents! Wasted many hours manually transcribing the necessary information from countless 1099 forms into the program. Not sure what H&R company leadership was thinking!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Erma3554
from Superior, WI
Verified Purchase:Yes
I am so frustrated with this program! I will not use Block, again! The program will not allow me to e- file ANY state return. I keep getting a message saying my credit card is not valid. I have tried six different cards, and I get the same message every time!
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TNE17
from Wyoming
Verified Purchase:Yes
We have been using H&R Block for several years and have always appreciated the ease of filing our taxes.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 27, 2026
Thank you for your positive feedback! We're glad to hear that you had a good experience with us. Your input is valuable to us, and we're here to assist you in any way we can. We appreciate your business and look forward to serving you again soon!
Written by a customer while visiting HRBlock