Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Grog de Gris
from AZ
Verified Purchase:Yes
Purchased because it was cheaper than replacing my Mac which TurboTax no longer supports. Adequate iterative process for gathering information. Major glitch was it did not ask for exempt income for each dividend 1099, just the first one. When I put all the state exempt income in one place, it informed that the exempt income exceeded the income available. That's because it wouldn't let me enter it for each 1099. Other than that B-.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I've been using H&R Block for years. It's easy to use and accurate
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Don4444
from Imperial, MO
Verified Purchase:Yes
The product works well; however, it instructs me to make a change on my state return and pulls up the page. Although I change the figure, the software just reverts it to the original figure. Thus, I was unable to efile my state return.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from LA, CA
Verified Purchase:Yes
As I have been using your software for a decade I know most of the process except a few areas I had struggled with. In QBI statement, signature is required and the signed form is needed to upload in e file package. There is no instruction how to.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: brallison
Verified Purchase:Yes
Generally good. One problem I had was the program's inability to recognize a retired minister's housing allowance with funds from a 403(b) account. This income should be tax free for both income taxes and self-employment, but the program insisted on self-employment taxes for this.
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: brad 123456
from Arizona
Verified Purchase:Yes
I have been using HR BLOCK software since long before it was HR BLOCK. Very good tax software. I will never use anything else.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Scott13104
from Rotterdam NY
Verified Purchase:Yes
The extension for Federal Tax return was good. But when I did the state extension I could not figure out how to pay an estimated tax. So I will now have to pay a penalty when I file and owe taxes. This needs to be made easier.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Navarro
from CA
Verified Purchase:Yes
Federal software was OK, but State software is lacking
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock