Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: TaxGuy9
Verified Purchase:Yes
"interview questions" did not capture all deduction scenarios. I had to refile for an amended return. It's good at replicating the prior year scenario, but not picking up changes.
Cons: Doesn't maximize refund
Value
2
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
We had a total computer crash in January after I had installed the software. I had saved the email with the link and the access code was in a paper file. Got things up and running again in no time.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: OkiePoke
from Houston, TX
Verified Purchase:Yes
This is the 10th year plus and it still fits my needs. Thank goodness it imports 1099-OIDs.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
User friendly
on March 27, 2026
Posted by: Brown trees
I have always used another software for taxes with problems this year so tried H&R and found it easy to navigate and work through some difficult problems. The only thing is, I knew from the beginning we would take the standard deduction but I was made to enter everything that could be deducted before the program decided the same conclusion.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Boston
Verified Purchase:Yes
I always bought premium software. Easy to understand. I love it buy every year for the last 15 years.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CONSERVATIVE COMMON SENSE
from California
Verified Purchase:Yes
PRODUCT ISN'T DIFFUCULT TO USE. THE ABSENCE OF "POP-UP'S" HAWKING OTHER PRODUCTS IS APPRECIATED, UNLIKE TURBOTAX...
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jean1980
from NC
Verified Purchase:Yes
Great software, easy to use and if you have use it the year before you can populate a lot of data simplifying filling by just updating some parameters.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Department, March 27, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ThosA
from Illinois
Verified Purchase:Yes
I found it hard to navigate back-and-forth between windows.
I believe the program is misleading when including US Savings bond interest as a subtraction in the Illinois 1040.
Otherwise, the program worked OK.
I believe the program is misleading when including US Savings bond interest as a subtraction in the Illinois 1040.
Otherwise, the program worked OK.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock