Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Support no help. Told me to get online version
on March 29, 2026
Posted by: DaveNF
Verified Purchase:Yes
Software would not import Scwab 1099. Wasted my money
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Be ready for issues!
on March 29, 2026
Posted by: Karlof
from Seattle
The software for MAC has numerous issues. The most glaring issue is that "Help" button does not work, it doesn't do anything. The automatic updater demands an update every time the software is opened. It downloads and reinstalled the update it just updated over and over. There are confusing terms used and no help to clarify. If you have a more complicated return, you will see these issues
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver, CO
Verified Purchase:Yes
H&R Block tax software is updated regularly, easy to use, clearly explained and helpful in completing and filing your taxes - both federal and state.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: OHMITN
from Memphis TN
Verified Purchase:Yes
I have used H&R software for many years. All went well until this year:My financial Advisor who oversees my IRA changed companies - therefore I got TWO 1099-Rs for the same account 1) before May 2025 & 2) after May 2025. My first trial to file was caught by the software as "insufficient withdrawal of RMD". When the mistake was corrected the Red Flag at review was not removed so I waited and sweat for 5 weeks while additional forms appeared in several updates. All well at the end but at 87 I don't need that kind of excitement.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
2
Don't be fooled by standard or itemized deduction.
on March 29, 2026
Posted by: Anonymous
from Vermont
Verified Purchase:Yes
I was disappointed in the fact that the program changed from previous years in the interview process. In the past, the program would ask for Standard Deduction or Itemized deduction, and let you fill out itemized deductions, then itself would recommend and choose the better after the interview. It did not recommend or give me a choice after the interview. This caused me to file using much smaller standard deduction, and then having to do an amended return afterwards to fix that mistake.
Pros: Fast
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bethlehem, PA
Verified Purchase:Yes
I have been using HR Block software for many years. It does the job and I trust the results. That said, it sometimes asks questions without providing enough info to know if I am responding correctly. Also, the user interface has not changed in many years and is quite dated.
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Khunrich
from Telford, PA
Verified Purchase:Yes
Just filed my taxes with this software. It was very easy to use and understand.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Capable Software but Nightmare at E-Filing Time
on March 29, 2026
Posted by: Chip CPA
from Philadelphia, PA
Advantage: Can still be used on Windows 10 while Turbo Tax is NOT
Summary: Much more Clunky and less User Friendly than Turbo Tax but capable software.
Disadvantage: Software becomes a Nightmare at Electronic Filing Time requiring it's identified issues to resolve (even if they really don't exist) and forbidding Overrides if you want to E-File. Also demands Federal & State software update prior to E-File which can be circular nightmare to fight through with computer reboots
Summary: Much more Clunky and less User Friendly than Turbo Tax but capable software.
Disadvantage: Software becomes a Nightmare at Electronic Filing Time requiring it's identified issues to resolve (even if they really don't exist) and forbidding Overrides if you want to E-File. Also demands Federal & State software update prior to E-File which can be circular nightmare to fight through with computer reboots
Cons: Time consuming, Hard to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock