Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
5
Great software support!
on March 30, 2026
Posted by: Duke T
from Virginia
Software is seamless during tax prep. When the file wouldn’t submit due to a software update issue, Victoria was able to professionally and patiently sort out the issue.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from DE
Verified Purchase:Yes
Used it for years. Only thing that they have not fixed in all these years is the number of times they force you into the forms. I would think that each year the level of automation would improve
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
3
Mediocre
on March 30, 2026
Posted by: Checkmate
Your product has become less and less user friendly as you try to save money. You DO NOT support LINUX and that is an issue
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Denver, CO
Verified Purchase:Yes
Doing your own taxes would be impossible without a proper application
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: M J P
from Ohio
Verified Purchase:Yes
I have used this for many years. This is the first time I have been unable to efile even though everything was/is in order
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Hunky44
from Florida
Verified Purchase:Yes
New program for me; the software was very efficient in meeting my needs
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 30, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Terry71
from FL
Verified Purchase:Yes
Good product. My only issue is that the Federal Forms that I need are not available until the end of February.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Linda in Alameda
from Alameda, CA
Verified Purchase:Yes
My sister gifted this to me because they cancelled the Federal Direct File program. I found it a little odd to work with the interview style rather than filling in forms, but it worked out. My only issue was that on the State form, I couldn't figure out where to enter the 2025 taxes that I had allocated from my 2024 refund, but it was wonderful to have the State form auto-filled from the Federal return. It all went so much quicker than I anticipated.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, March 30, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock