Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Missouri
Verified Purchase:Yes
Have you H&R Block premium software for number years it works great for me
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: tactuary67
from California
Verified Purchase:Yes
H&R Block as a tax calculator is fine. I think the format mostly works well, with one major exception. It is difficult, and at least unintuitive, to trace back numbers that are filled out back to particular questions. Adding that feature or making it more user friendly would be very helpful.
As a software, it was very difficult to download and install. I needed to call for help for each of the federal and state downloads so that I could use executable files as opposed to the auto update that happens within the software.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good,but please add more details for Schedule C!
on March 30, 2026
Posted by: E153517
from Chicago, IL
Verified Purchase:Yes
Highly suggesting more FAQs on the left hand side bar for many sections of the Schedule C for self employed. This year, I had to look up numerous publications on the IRS website, because there were not enough details included on the tax software. I've filed a Schedule C for yearswoth HRBlock software, but this year required much more research outside of the software.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NC
Verified Purchase:Yes
Easy to use. Very detailed. The program guides the user through each step by methodically and thoroughly asking a series of understandable questions designed to ensure all necessary and proper data is entered on all aspects of your tax situation. Easy to move back and forth and view/change info and see worksheets and forms
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Newport news, Va
Verified Purchase:Yes
ran across some issues that need an update of which it took a while to get completed
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Professional/Neophyte Preparer Hybrid Software
on March 30, 2026
Posted by: OHJoe
from SW Ohio
Verified Purchase:Yes
Overall I'm happy with the software. The interview process was about right for me, not too tedious but thorough enough so I didn't miss important income sources, deductions, credits, etc. Reasonable hybrid between professional preparer software that I've used and the totally dumbed down TurboTax approach. There is some strangeness in the software that deserves a bit of instruction to the user upfront. For example, using the installment method to calculate underpayment penalty was handled very poorly by the software and was confusing. For the software overall being able to enter info directly on the forms rather than the interview method was not explained at all. Also, in many cases there seemed to be endless loops so I didn't know when I was actually completed with a task. For example, final checking never said you're done, it just kept taking me back to the beginning of the checking routine. If I'd have known you were looking for feedback I would have jotted some notes while I was using the software.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Rabbipal
from Phoenix, AZ
Verified Purchase:Yes
It worked great, but when I paid for my state efile, it said I needed to update the software. So I did, and when I went to file it charged me again. I don't like underhanded practices.
Pros: Easy to prepare, Easy to import documents, Fast
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ed Mak
from Florida
Verified Purchase:Yes
The program doesn't clearly address 1099-nec requirements and poorly explains the regulations.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock