Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Klear
from Maryland
Verified Purchase:Yes
I have used HR Block software for many years. I never had a problem.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Faulty code
Verified Purchase:Yes
Software provided an activation code that didn’t work. It charged me multiple times for filing my taxes.
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bradford Pa.
Verified Purchase:Yes
I do not like your affiliation with McAffee. I did not know McAfee application would be downloaded with your program. Now i have to spend ttime deleting something I did NOT want.!!!
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tax freedom
from Nebraska
Verified Purchase:Yes
I think the program could be easier
Like Trbo tax
Like Trbo tax
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: jmm5
from Texas
Verified Purchase:Yes
I have used this for the past 5 years with satisfaction. Easy to use and accurate.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Linnt
from Murfreesboro,TN
Verified Purchase:Yes
I have used this software previously and found it easy to navigate.
Pros: Easy to import documents
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Form 8911 - Alternative Fuel Refueling Property
on March 31, 2026
Posted by: e esma
from bergen county NJ
Verified Purchase:Yes
I bought the premium and it is missing forms that I need in order to efile. Don't know if that's a ploy to get me to go into the office and additionally pay for something that should have been included with the program. Form 8911 - Alternative Fuel Refueling Property, and important form and is entirely missing. Turbo tax has it, why not HRB? I have to manually do the return or buy Turbo Tax in addition.
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: We Can Tu
from Apache Junction, AZ
Verified Purchase:Yes
I've been using H&R Block Software for 25 years. It is very user-friendly and accurate. I especially like Deduction Pro when I have itemized deductions. In the past few years I have imported documents from my financial institutions which is a massive time saver. I'm always confident when I file that all my information has been entered and is accurate.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock