Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
I've used this software for many years. Unfortunately, it is not getting better. In fact, it's becoming harder to use. This is not because taxes in general are more difficult to understand. Instead, it appears that whoever is setting up the prompts in the program software is not testing them on actual users. In my own case, I've prepared several returns this year. And in doing so I've come across several instances where the questions/prompts could be answered either way, and each would be correct! This is horribly confusing, and requires referring to the IRS regulations to understand what exactly is needed. That's not helpful, and simply makes the whole experience more difficult. I think I'll try TurboTax next time.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Rocket RC
from Rossmoor CA
Verified Purchase:Yes
Your product was average at best. I could not get your software to upload my account information from Merrill Lynch and T Rowe Price. I had to enter it manually. You have a ways to go to measure up to Turbo Tax.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Asheville, NC
Verified Purchase:Yes
Block’s logical format allows me to prepare our taxes each year without an accounting background and still feel confident in the results.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Maybe 2026
Verified Purchase:Yes
I have been using this package (premium) for about 15 years now. The last couple years it has become increasingly difficult to use. This year I was unable to get it loaded on my windows 10 machine that I always use. With a great deal of help from a young lady at your help line (after an extended conversation with a worthless AI assistant) I was able to get the software working and finished my project in about 24 hours.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 31, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado Springs, Colorado
Verified Purchase:Yes
Overall, very easy to complete. I did qualify for the senior deduction, however, it was very difficult to see where that deduction actually took place. Other than that, I like all the tools and the updates accordingly.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Leandro, ca
Verified Purchase:Yes
For the price, I would rather buy this instead of the other brand. This is my second year using HR and I will probably continue to use. Tax is made simple and straightforward in the app.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Arizona
Verified Purchase:Yes
I continue to use HRBlock as I have been happy with the ease and accuracy of using it. I have been using this when it was still Tax Cut :) ... so for a long time!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: cinderella74
from Colorado
Verified Purchase:Yes
This tax prep product rated 4 stars because it could use some more clarification when it comes to inputting data. I kept coming up with a missing data warning when a particular item did not apply to our situation. It was rather disconcerting.
Pros: Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Max, Social Media Team, March 31, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock