Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: irritation with robot
Verified Purchase:Yes
When asking for help on a specific problem I was not allowed to speak to a human. The AI robot only had a few choices and none of them addressed my issue.
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Canon City, CO
Verified Purchase:Yes
In general great, but very hard to figure how to file an amended return. I ended up mailing my amended return.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Dave in Racine
from Mount Pleasant, WI
Verified Purchase:Yes
Everything is correct except the Wisconsin College Savings form instructions. The form changed a few years ago and the H&R folks missed it.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: JUST AS CONFUSION 25
from SAVANNAH, GA
Verified Purchase:Yes
USED H&R SOFTWARE FOR 2024 RETURNS AND IT WAS VERY CONFUSING. DECIDED TO GIVE IT ANOTHER CHANCE WITH MY 2025 RETURN AND MY EXPERIENCE WAS NO BETTER. PROBABLY WILL NOT USE NEXT YEAR.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience
Written by a customer while visiting HRBlock
Customer Rating
3
Could be better, but like it better than turbo tax
on April 2, 2026
Posted by: Anonymous
Verified Purchase:Yes
Sometimes the screens can be cumbersome, sometimes they are helpful. I would like the option of being able to file an EZ form for some of the taxes I prepare even though I have the premium version.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from USA
Verified Purchase:Yes
Still the same quirks and bugs that have been there since the beginning
Cons: Time consuming
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: shadowjack28
from sugar gove, il
Verified Purchase:Yes
have been using this software for over 20 years, this year I have experienced glitches and problems with the software for the first time. I'll be truthful and say I nay very well switch to turbotax in the future
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Karl111
from Springfield Va
Verified Purchase:Yes
It would be nice if you included an easy walk through on vacation homes to include mortgage and taxes
Pros: Easy to prepare
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock