Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Chooch1
from SC
Verified Purchase:Yes
I had used TurboTax since the last century. However, they no longer support Windows 10 so I went with H&R. I had some hiccups with differences in how the program worked, but I was able to get around those problems. My return isn't very complicated using the standard deductions and investment income.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
Always have found it adequate over the last couple decades that I've used the software. This year, though, very conspicuous bug remained unfixed across multiple updates. (Additional W-2 or 1099 entries corrupt the first entry.) Forced me to check and double check my entries to make sure things didn't get corrupted before submission. Very worrisome.
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: bob5528
from Washington
Verified Purchase:Yes
I bought this expecting to import Merrill Lynch data, but it wasn't supported, so I had to enter everything manually. However, Turbo Tax did offer this feature. Next year, it's going to be Turbo Tax
No, I would not recommend this to a friend.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Charitable organization error code
on April 2, 2026
Posted by: Child crisis Arizona
I wanted to bring it to your attention of the mismatch of charitable organization Child Crisis Arizona code 10012. It's been giving an error for years. Their website and IRS website both confirm the code 10012, but this software does not accept it during the Accuracy review, and won't allow me to efile AZ state taxes. Please correct this error for future programs.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
Beware of the lack of transparency/support
on April 2, 2026
Posted by: Jan Worth
This was a considerable burden in amount of completion time involved in due to the crude way required to toggle from screen to screen. Also the fact that any state credits of which there are now many due to the multitude of tax changes render the e-filing of state taxes null and void requiring a print out in which alternative printing is required so beware of this or you will waste a multitude of costly copy paper.
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: K1 is a Problem
from Los Angeles CA
Verified Purchase:Yes
I have used H&R Block Software for more than 10 years, and it is great. The one drawback is if you have an investment that generates a K1 in a taxable account, the software is not very user friendly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Tom202642025
from San Antonio
Verified Purchase:Yes
I find the tax software is getting more difficult to use than in years past. Because of the lack of detailed explanations, I found myself researching on the web to enter correct information.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Gets worse every year.(the downloadable version)
on April 2, 2026
Posted by: Emcaf
from Az
Verified Purchase:Yes
I’ve used your sw for about 15years. I do the taxes for 6 of my family’s taxpayers. Each year the sw seems worse and worse. And the ai assistant is terrible, doesn’t address any of my concerns instead pointing me in silly directions. The sw seems to ask many question with very limited applicability but misses key issues likely important to many tax filers. And the warnings seem bugged.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock