Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
Found bugs and reported them ... they did not take me seriously even though I am a software engineer and they also refused to compensate me in some way for the troubles I experienced.
Problems include: 1. Import failure from last year's return.
2. Rental home from 2 homes get co-mingled when any changes are made.
Problems include: 1. Import failure from last year's return.
2. Rental home from 2 homes get co-mingled when any changes are made.
Since chat team mingled multiple issues in one case 26409024 - the support team got further confused ...
HORRIBLE SUPPORT and lack of compensation for hours wasted dealing wiht software bugs by me - a software engineer.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Illinois
Verified Purchase:Yes
I’ve used HRB successfully for over ten years and find it works very well, phrases questions that are easy to understand and answer, is flexible and accurate. I plan to keep using HRB.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
on April 3, 2026
Posted by: TAXES DONE FOR 25
from ST LOUIS, MO
I thought the program was ok but not outstanding. Finding where to put a 6 digit pin number was somewhat hard to find and should have been easy.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Customer Rating
4
Guiding you through our tax system 2025
on April 3, 2026
Posted by: wolfgw8625
from Canastota, NY
Well both my federal and state income taxes are complete and submitted. There was a lot of time involved in finishing and checking everything but the software was very thorough and I believe it is correct,
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Achuching
from California
Verified Purchase:Yes
I bought the software that includes the 1 free state, but whe I started using it I had to pay for the 1 state. Also, after several decades of Linux, I'm still forced to use Windows or Mac only with constant OS upgrade costs.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: lockwife
from Idaho
Verified Purchase:Yes
The program was unable to properly calculate certain items and wanted me to do it. If you aren't able, how would expect me to be able to do it?
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: ZA19
from Illinois
Verified Purchase:Yes
I was able to complete my return without running into any major issues this year. I was surprised that the premium package did not include the 5500-EZ form for 401K plan filing
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: anotherone
from Savannah GA
Verified Purchase:Yes
I have used H&R Block software for a number of years. It is always easy and accurate.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock