Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,156 Reviews)
Rating breakdown 28,156 reviews
5 Stars
17,570
4 Stars
5,239
3 Stars
2,252
2 Stars
1,273
1 Star
1,822
80%of customers recommend this product.
(
9,426 out of
11,732)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Kansas
Verified Purchase:Yes
Generally speaking, it's a good product. However, this year, it messed up the capital gains totals summary page for my downloaded brokerage accounts. It took the capital gains totals of the first one I downloaded, then propagated it to all of them. And they never changed, even after I edited some transactions. The amounts on the form look right, but I'll be nervous until I get my refund. Tried to report the bug, but there was no way to do so.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Glad I switched!
on April 3, 2026
Posted by: TaxGeezer
from California
I was a 24-year user of TT. This year I purchased HRBLOCK after TT discontinued ItsDeductible, and TT failed to help me get authenticated to their system. Like the IRS forms, HRBLOCK leaves a few calculations unexplained, but it works. I also found it easy to use DeductibleDuck as a front end for HRBLOCK's Charitable Contributions.
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Stuman24
from New York
Verified Purchase:Yes
First time user here. It was easy and user friendly. The only concern I have is, if you made mistakes and want to correct it you can’t correct it right there and then. I didn’t know that you need to click file and do your corrections there. It took me forever keep clicking the page and it will not save the corrections I made. It was frustrating but I figured it out.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: SHinMA
from MA
Verified Purchase:Yes
Disappointed that the program doesn’t allow me to attach other documents such as basis adjustments for k-1.
Also disappointed that I can’t attach federal forms to state program which then requires printing and snail mail vs e-filing.
Supporting directions are often vague requiring me to look up, download, and print from IRS.gov.
For reference I purchased desktop premium version.
Also disappointed that I can’t attach federal forms to state program which then requires printing and snail mail vs e-filing.
Supporting directions are often vague requiring me to look up, download, and print from IRS.gov.
For reference I purchased desktop premium version.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: dopotowsky
from Hagerstown, MD
Verified Purchase:Yes
Great product that helps me year over year complete my federal and state returns
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Good interview layout
on April 3, 2026
Posted by: camin
from Kansas
I really liked the interview layout of H&R Block. I also appreciated the opportunity to print copies of our return for our records.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
Been using your software for over 20 years and there’s one better.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dave6505
from Utah
Verified Purchase:Yes
I've been using H&R Block software for over 20 years and am very familiar with the layout and data entry process. Very straightforward and for the most part the data transfer from financial institutions works well.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock