Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Dickque
from Michigan
Verified Purchase:Yes
Long time user of product. Meets all my needs and is very easy to use.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GerryWM
from Richmond VA
Verified Purchase:Yes
A very good substitute for Turbotax which I used for years. I’m pleased with it.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 5, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Frank from Boca
Verified Purchase:Yes
I’m a recurring H&R Block tax software user and I absolutely love the ease of importing previous tax information and current financials. The user interface is adequate and I’m confident on its accuracy.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: sgkramar
Verified Purchase:Yes
I've used H&R Block Premium for over a decade to do taxes. With the additional e-filing credits I can also e-file for my children. Overall the software works well, though sometimes I do feel a bit lost. To be fair though, I think that is more a result of our byzantine tax laws; the software does explain most things quite well.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
on April 4, 2026
Posted by: usedto
The printer function is so terrible and it does not work!
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Eas Dubuque, IL
Verified Purchase:Yes
I buy the program every year and am very satisfied. Years ago, I was a trainer and preparer. Now, I let them do all the needed research to accurately prepare my return.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GregKo
from virginia
Verified Purchase:Yes
This software is fantastic. When I compare it to the Intuit Turbo tax that I have been using for 40 years I must say that the H&R software is far superior. It's very easy to install and use. I am thrilled with this software. Did I mention it runs on Windows 10? No complaints here... none!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Good but needs to do better.
on April 4, 2026
Posted by: Rick from Bama
Better than last years, but still needs some improvements.
1) Shouldn't have to wait for the 4/3/26 update in order to complete my return, but the QBI section was not fully functional.
2) Unable to file state return electronically because the system cannot accommodate more than 9 sources of interest income. That's pretty bad. Printing out the forms, packaging and mailing is barbaric! Just increase the field size or at least warn us of the shortcoming so we can choose a better software solution.
1) Shouldn't have to wait for the 4/3/26 update in order to complete my return, but the QBI section was not fully functional.
2) Unable to file state return electronically because the system cannot accommodate more than 9 sources of interest income. That's pretty bad. Printing out the forms, packaging and mailing is barbaric! Just increase the field size or at least warn us of the shortcoming so we can choose a better software solution.
Response from HRBlockBy Ashley, Social Media Department, April 6, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock