Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Dale123
Verified Purchase:Yes
I bought the premium app for Win 11. Your AI help is a joke. It is only a data base search. I would say, "What form do I use to enter xxx?" It would reply, " I don't understand, you can ask questions like ...."
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Wayne Z
from Aurora, IL
Verified Purchase:Yes
H&R Block software was not capable of importing financial data from Merrill Kynch
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 24, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Davbar
from San Jose. Ca
Verified Purchase:Yes
We are being charged 4 times by mistake. We had to keep submitting it to file and it kept charging us
But it was really easy and great to have the software. I hope you fix the extra Review title nickname charges.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Weinerboy
Verified Purchase:Yes
Have been using H&R software for many years. Easy to import data from previous years.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Jacksonville Fl
Verified Purchase:Yes
I have used this product for a number of wand always find it easy and reliable
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Happy DG
from South Carolina
Verified Purchase:Yes
First time I used this software and it was EXCELLENT! It is very user friendly and intuitive. I love the feature that imports 1099’s directly from our financial advisor and completes the appropriate forms automatically…amazing! I’ve had taxes done by a CPA for years and decided to save some money and this software was perfect. I compared last year’s return to this year and the software covered all the bases. E-filing was very simple.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, April 8, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Larry Corridon
from Chicago
Verified Purchase:Yes
The no tax on overtime section of the OBBBA does not require the taxpayer to itemize deductions in order to qualify. I don’t itemize, so the interview question never came up in the download version of the premium plus edition of your software. I learned about the law after filing, so I had to file an amended 1040. I had to select itemized deductions filll in schedule 1A and then switch back to standard deduction for the software to work. Very disappointed
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Carol0475
from Lakeland FL
Verified Purchase:Yes
I was expecting a lot of work - we sold a lot of stock last year that we had for 30 years. But I finished in record time! Very easy to use.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 7, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock