Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,987 Reviews)
Rating breakdown 27,987 reviews
5 Stars
17,502
4 Stars
5,205
3 Stars
2,220
2 Stars
1,260
1 Star
1,800
80%of customers recommend this product.
(
9,347 out of
11,624)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Floodgate2
from Groton, NY
Verified Purchase:Yes
I am gone 3 months from my home so I purchased a downloadable version. I did finally complete my taxes and got my retuns, but I tried to get help through the "chat' button and only received canned responses that do not help me. I may go back to Turbotax since I have used that in the past. I only used the H&R version because I thought I could download my last year's return that was done in person.
Pros: Maximizes refund
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abbie W, Social Media, May 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: WindTC
from Texas City, TX
Verified Purchase:Yes
Help is very limited: No way to get answers from real person while the AI assistant is useless. You needs to go through Q&As to figure out yourself
The state e-file does not work and no explanation, just words that state return cannot be e-filed.
The state e-file does not work and no explanation, just words that state return cannot be e-filed.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Abbie W, Social Media, May 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: A 88
from Texas
Verified Purchase:Yes
I can’t remember how many years I’ve used it because it has been so many.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, May 11, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Music28
Verified Purchase:Yes
I purchased the premium version thinking that there would be clear help for a K1 trust form, but there was not.
Cons: Doesn't maximize refund, Hard to prepare
Value
3
Response from HRBlockBy Abbie W, Social Media, May 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: unimpressiveSoftware
from Oklahoma
Verified Purchase:Yes
Have been getting your software for years. Nothing much has improved. The integrated AI is a flop most of the time. The UX is as bad as it has always been. Since I've used it so much, I'm familiar with it and continue to use it with hopes that it will improve.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Abbie W, Social Media, May 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Rich 108
from Florida
Verified Purchase:Yes
I am used to the software after using it for some years now.
Very easy to use, good pre-submission checks and a quick submission that IRS accepts.
I like that is preloads prior year info.
It matches my own Excel calculations.
Very easy to use, good pre-submission checks and a quick submission that IRS accepts.
I like that is preloads prior year info.
It matches my own Excel calculations.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abbie W, Social Media, May 11, 2026
Thank you for leaving a review, and for providing positive feedback. We're glad you had a great experience with H&R Block and hope to see you again next tax season!
Written by a customer while visiting HRBlock
Posted by: aleng
Verified Purchase:Yes
I bought the premium version, but it doesn’t address the scenario related to getting married in the middle of the year and switching to my husband’s health insurance. I used to have high deductible insurance and was eligible to save in a Health Savings Account. But my husband’s insurance is not a high deductible option. The software doesn’t cover the scenario and I am unsure if my filing was correctly handled.
Response from HRBlockBy Abbie W, Social Media, May 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: jeffs95033
from 95033
Verified Purchase:Yes
The security/authentication mechanism you use to register the main SW and to acquire the state module does not work on any enterprise WIndows PC that is managed by a company. Those PCs do not allow apps to initiate internet transactions, so I am unable to use your SW on the PC I normally use for everyday business. Luckily I have a secondary private PC that lets me continue using your product. Otherwise I would have to use a different tax-prep product instead.
Response from HRBlockBy Abbie W, Social Media, May 11, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock