Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
Been using HR Block for many years now. Unfortunately, the usability and helpfulness has gone down in recent years. Linear navigation is fine, but trying to go back to a previous section or sub-section, or trying to find something in particular is a nightmare. The tips and guides are next to useless - they don't provide adequate information, and several items that could have used them had none. I was told I needed to go back and verify/edit part of an actual form, but had zero guidance on how to do so. The checkup at the end said the return "looks good" and is "low risk", but I'm not confident everything's accurate. Fingers crossed I don't get audited.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Maria, Social Media Team, May 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Washington
Verified Purchase:Yes
I have used a couple different tax software and H&R Block is as good if not better that the other. The ease of use and the interview method of assuring that nothing is missed is really good methodology. On top of that it catches errors with the best of them. It's a great tool for beginners up to experienced preparers.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: scottKamm
from boise ID
Verified Purchase:Yes
Long time user of your software. It has never let ne down. Really easy to use.
I would recommend this to a friend!
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Rcw2r2 l
from CT
Verified Purchase:Yes
I’ve been using this software for 10 plus years. It makes things easy. We have income from a company, retirement pension, social security, consulting contracts and investments and everything goes smoothly
Pros: Easy to prepare, Easy to import documents
Response from HRBlockBy Tra Social Media Team, May 7, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Dani7
from Georgia
Verified Purchase:Yes
They have made it harder and harder to understand and have to go and hunt for the forms I need I instead of guiding me to the places I need to be and asking me the proper questions.. I will be trying a new company after 15 plus years of using this one .
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
I have been using H&R Block Premium software for several years - switching from a competitor that led me down the wrong path one year. It's easy to follow and explain things I may not understand. Recommend to anyone doing their own taxes. Thank you!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, May 8, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Ratings-Only Reviews
Based on the average of (16,893) ratings-only reviews
Overall Customer Rating
4.5
Would recommend? Yes
(
2,046 out of
2,276)
Value
4.4