Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,841 Reviews)
Rating breakdown 27,841 reviews
5 Stars
17,429
4 Stars
5,181
3 Stars
2,197
2 Stars
1,246
1 Star
1,788
80%of customers recommend this product.
(
9,271 out of
11,523)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Burt3k
from West Babylon, NY
Verified Purchase:Yes
The do-it-yourself Tax software.
It explains the steps in detail while educating you about taxes.
I have been using it for years.
It explains the steps in detail while educating you about taxes.
I have been using it for years.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: 2025 Response
from Alexandria Virginia
Verified Purchase:Yes
Same problem as last year. I had to call you for assistance.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Discouraged user
Verified Purchase:Yes
I managed to file my returns. The only positive thing I can say. Product difficult to use, not intuitive,not user friendly.
Response from HRBlockBy Andrea, Social Media Team, May 1, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ram S
Verified Purchase:Yes
very iknteractive and th guidance on tax issues was very helpful even for a lay man.
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: JoeKa
from Long Island, Ny
Verified Purchase:Yes
I have been using HR Block tax software for many years. It makes doing my taxes extraordinarily easy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Miami, FL
Verified Purchase:Yes
Good software. Allows to file 5 federal.. Charges for State are little high
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
I use H&R because I have rental income and royalties. Works fine for FedEx and CA but doesn't put the numbers in the correct buckets for royalties in OK so I have to fill out the OK forms myself. Also the program always asks for stock info that isn't known so I have to print and mail in returns since it won't allow me to electronically file without fixing unfixable details in stocks. Asides from those two problems I wouldn't be able to do my taxes without the software.
Pros: Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from IA
Verified Purchase:Yes
The premium version did not have the forms I thought it would have.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock