Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,148 Reviews)
Rating breakdown 28,148 reviews
5 Stars
17,569
4 Stars
5,238
3 Stars
2,249
2 Stars
1,272
1 Star
1,820
80%of customers recommend this product.
(
9,424 out of
11,727)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
4
Two problems incountered
on February 24, 2018
Posted by: Okaw
1. My federal return was rejected because of a data error on a form 1099-R. My program took me to the first 1099-R and highlighted the Payers Federal number. I wasted hours and a phone call thinking that the erro was there . I finnally found the problemon the 6th form 1099-R. can the program do better ?
2.I chose to print and mail my state of Illinois tax return. I had a balance due but the program did not provide a way to direct a debit to my bank routing and account numbers. It should do this rather tham making me fill in these fields.
2.I chose to print and mail my state of Illinois tax return. I had a balance due but the program did not provide a way to direct a debit to my bank routing and account numbers. It should do this rather tham making me fill in these fields.
Pros: Easy to prepare
Cons: Hard to fix issues
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Ok but still not great for Landlords
on February 24, 2018
Posted by: Liquidator1817
from New Jersey, USA
I am a landlord with multiple rental properties and have over 100 items in the depreciation worksheets. While the software imports data from prior year returns, EVERY YEAR it fails to carryforward the Depreciation type used. This is extremely annoying as you aren't permitted to change the type from year to year for an item resulting in a doubling of effort to go through each item, look up last year's return and make the correct selections.
Pros: Easy to install
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Great, but I have a recommendation
on February 24, 2018
Posted by: Andrew49
I liked the product a lot, however I had two issues.
1) If I accidentally clicked a box that would populate a form/worksheet for me I didn’t need, it was difficult to pinpoint which document that was to delete it. If a document has no entries on it, it might be safe to just auto-delete the document so it doesn’t pop up with errors.
2) When I did have errors, it was hard to find the walkthrough page that pertained to the error. Instead of overriding an entry, it would be nice to have a link that would take you directly to the corresponding walkthrough page for the error.
3) Also, there’s a lot of garbage advice on the Internet. Even with the help/advice you guys provided along the way, I still had questions. Maybe a reference link to a page on the IRS website might help people put in the correct numbers.
These fixes will definitely make customers happier in future versions. If you guys like my feedback, please feel free to send me a kickback of some sort! ;)
Pros: Easy to install, Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to fix issues
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Somewhat easy to use
on February 23, 2018
Posted by: Patrician
from NJ, USA
Filing more than one State Tax return is expensive. Love the thoroughness of the soft ware.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to install
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Very user friendly. No confusion.
on February 23, 2018
Posted by: Buzzy 77
from Houston, TX, USA
I needed the self-employed ability and for the price it is a good deal.
Pros: Easy to install, Easy to prepare, Easy to import
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible experience H&R Block messed up this year
on February 23, 2018
Posted by: really POd
On hold for hours and couldn't resolve the known bug with form 972. tried deleting the form, program kept crashing.
Cons: Hard to fix issues, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
BAD BAD!!!!!!!!!!!!!
on February 23, 2018
Posted by: Annie 123
Have used H &R block for years, this is the first year software didn't pull state taxes, on paperwork, showed on section, but didn't put on form,
alright sent Fed and state. Not happy!!!!! did 4 taxes wrong and only 1 correct.
will never use this again.
alright sent Fed and state. Not happy!!!!! did 4 taxes wrong and only 1 correct.
will never use this again.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Great Software
on February 22, 2018
Posted by: Elise S
from Phoenix, AZ, USA
This software gets better and better every year. It is easy to use, considering it is dealing with a very complex system!
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock