Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,841 Reviews)
Rating breakdown 27,841 reviews
5 Stars
17,429
4 Stars
5,181
3 Stars
2,197
2 Stars
1,246
1 Star
1,788
80%of customers recommend this product.
(
9,271 out of
11,523)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Happy Hal
Verified Purchase:Yes
I have used H&R software the last 3 years and am very satisfied.
Response from HRBlockBy Max, Social Media Team, April 29, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: gbranche
Verified Purchase:Yes
I’ve been using the product for the last 20 years. My biggest complaint is the modality of the Forms and Help Center windows. They should NOT remain ‘on top’ if I switch to another application. While filling out forms directly, I sometimes have to switch to another application to retrieve values to place in the form. When I do so, the Forms window stays on top, obscuring the window of the application that I just switched to. This is not very user friendly.
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Full time trader
from TX
Verified Purchase:Yes
Easier to navigate than I thought it would be. I switched from TurboTax after many years and this was much more intuitive. I have a pretty complicated return and this covered all of the topics necessary to do all of the forms.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: garryk9
from MO
Verified Purchase:Yes
I LIKE THE SOFTWARE, IT WAS EASY TO USE.
IF THE FONT SIZE COULD BE ADJUSTED IT BE EASIER FOR ME TO READ. LOOKING THROUGH TRIFOCALS THE WHOLE IS UNCOMFORTABLE.
IF THE FONT SIZE COULD BE ADJUSTED IT BE EASIER FOR ME TO READ. LOOKING THROUGH TRIFOCALS THE WHOLE IS UNCOMFORTABLE.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Have been a loyal user of HR block tax software for more than 15 years. Easy to use. Slight issue with downloading product but easily resolved.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 29, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: stankam
from south west PA
Verified Purchase:Yes
i have been using HRB software for several years. It has worked very well for me.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 29, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ct
Verified Purchase:Yes
This year’s version simply did not work. I’ve used the product for at least 20 years without problems, but this year it was terrible. It did not calculate many of the things it should have, it did not interface with the state, the telephone support was laughable.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 29, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Aceptable
from Florida
Verified Purchase:Yes
I’ve used H&R Block for several years. Always been happy with it but 2025 was a little different. Couldn’t file this year until the April update. Had issues when checked for errors and couldn’t clear them. Non critical so filed anyway and IRS rejected it on a different issue. Just minor when I answered a question wrong. My correct answer didn’t clear the wrong answer in the software. I manually fixed the answer and IRS took it on the second submission.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 29, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock