Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,841 Reviews)
Rating breakdown 27,841 reviews
5 Stars
17,429
4 Stars
5,181
3 Stars
2,197
2 Stars
1,246
1 Star
1,788
80%of customers recommend this product.
(
9,271 out of
11,523)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Wasting my time now
from Johnson City, NY
Verified Purchase:Yes
Not enough tie in between schedules or explanation of what goes where. Just automatically happens and it is very hard to find out where it went and why. A good example is this questionnaire. WHAT ARE THE TERMS AND CONDITIONS THAT i'M AGREEING TO?
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
I have it for many years, I would recommend it
on April 27, 2026
Posted by: pslims123
from North Carolina
Verified Purchase:Yes
I have used it for years, and I am mostly happy with it. Last year was the only year I had trouble with it, I kept waiting and waiting for the fix for the Form K1. Finally, the update occurred and everything was fine. Overall, I would recommend this software.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: taxes20252025
from tucson az
Verified Purchase:Yes
Purchased premium and didn't get one state for free as advertised.
Pros: Easy to prepare
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indianapolis
Verified Purchase:Yes
It was able to get the job done. Although not quite as user friendly as TurboTax
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Hoboken NJ
Verified Purchase:Yes
Does the job but hide forms and you have to open the, I enter self employed and I have to search for the actual forms to input and not just a summary. Summaries without details gets the IRS attention. Plus TOO EXPENSIVE - Don't you think you make enough profit?
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from N. Texas
Verified Purchase:Yes
I've been using the H&R software for 20 plus years. The only problems I've ever had with it were caused by my lack of knowledge of the tax codes. With a few searches on how to resolve the problems I've been able to successfully finish and submit may taxes each year.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: JCLN
from Florida
Verified Purchase:Yes
It did what it was supposed to do. Just wish the final updates were distributed earlier.
Pros: Maximizes refund
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Denhuff
Verified Purchase:Yes
Software always is thorough. Had a problem with my desktop computer so downloaded 2026 on my laptop. Then realized all of my prior years data was on my desktop. You assisted me to download the program on my desktop which allowed me to use last years info with ease,
Response from HRBlockBy Sydney, Social Media Department, April 28, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock