Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,841 Reviews)
Rating breakdown 27,841 reviews
5 Stars
17,429
4 Stars
5,181
3 Stars
2,197
2 Stars
1,246
1 Star
1,788
80%of customers recommend this product.
(
9,271 out of
11,523)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
I've purchased this for many years and easy to use
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 27, 2026
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: TimLBristol
from Bristol WI
Verified Purchase:Yes
The interviews worked well to guide me through the process, including my self-employed business. I like the ability to go to the underlying forms; this is critical when getting advice from a tax professional or the IRS website.
I would recommend this to a friend!
Response from HRBlockBy Asiya, Social Media Department, April 27, 2026
Hello Tim, thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: none341234
Verified Purchase:Yes
Overall the product works well. Some improvements you should consider: 1. help should be context based...ie, it's easy to know exactly which question is being answered...have the software pull up information on that question when the user selects help button. 2. the price of electronic filing in a State and the cost of adding an additional state is too high and low value. I almost just did the paper filing due to cost.
Cons: Time consuming
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Paul50K
Verified Purchase:Yes
I have been using H&R Block for 20 years. Generally, very good. For some of the inputs, however, the instructions are not very clear. For example, the software asks me to input some numbers of form 1040 schedule 1. I totally don't understand why. All the data are there, why not automatically inputting the numbers instead of manually inputting the numbers? Some of the data verifications are also weird. I wish for those places, more detailed explanations would be provided in clear language are needed.
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: KIA26
Verified Purchase:Yes
No forum to let H&R about errors in programming. I could not enter my W2 exactly as written because a value of $0 for a special option box.
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from California
Verified Purchase:Yes
Only frustration with this years program was the length of time that final rule and form ‘tweaks’ required due to ever evolving rules from this administration.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Gary099
from Sunnyvale, CA
Verified Purchase:Yes
It works. reasonably logical interview process leads me through the details. Just a few suggestions I would make. (1) I'm 70, my eyes are no longer the best. The font you use is so small, and there is no way to increase it. PLEASE give me a way to increase it ! (2) There is no way to import a K-1 form. It is a complicated form and manual entry is torture; you should be able to scan it and put all the numbers where they belong. Turbo-Tax can do it! (3) You should just automatically calculate estimated tax payments. It is hard to do in your program, and not obvious where. Then have a simple place to find and print them.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Gary, thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Jeff xyz
from Atlanta
Verified Purchase:Yes
I completed my taxes
I would like to keep the previous yrs 1099 so when I compare on year to the next they lines up during the review. Put a switch to make not being used or something
Pros: Easy to prepare
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock