Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
A bad or poor year for H&R Block 2025 tax software
on April 24, 2026
Posted by: Herb143
from Orlando Florida area
Poor interface between screens, difficulty finding correct choices, incorrect responses per IRS rules, answers that are incorrect, minimal helps in go to opportunities, incorrect transfer of information from federal return.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Sharad
from California
Verified Purchase:Yes
I have been using this software for over 15 years and I have always been happy with it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Jonkravi
Verified Purchase:Yes
Been using this software for years. Very accurate and easy to use.
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
5
The best way to do taxes quickly and correctly
on April 24, 2026
Posted by: Vtmoes
from New York, NY
Verified Purchase:Yes
Easy to use, good guidance and explanations that instills confidence effortlessly.
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Orleans Louisiana
Verified Purchase:Yes
I have been pleased with your product. I am a self-employed retired person. One difficulty for me is including the Social Security amounts in coverage for my retirement. The way the set works I seem to do that improperly or your product does not sufficiently alert me to do this correctly. And of course this affects my Social Security benefits.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Catwalk
from NC
Verified Purchase:Yes
I switched laptops this year and was unable to upload last years electronic filing. Since I did an electronic Federal filing I thought the software would go in the cloud and download that to make filing this year easier. But I was unable, so I was disappointed in H&R software.
Value
3
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: EGC3
from New Jersey
Verified Purchase:Yes
The state of New Jersey withheld my refund because on inspection they could not reconcile my W2 wages with my tax return. They asserted that box 11 "income" reported on the W2 should be reported on NJ-line 15 WAGES. TAX CUT put the income on NJ-line 26 OTHER. While tax was correct (income is income), it took almost a year for me to get through convincing NJ Division of Taxation I paid the correct tax. Note others I retired with that had NON-QUALIFIED Income reported annually on a W2 as box 11, had their taxes reported the same way and were not challenged. H&R Block needs to reconcile this with New Jersey. I had to manually adjust my 2025 tax return to meet with the NJ Div of Taxation requirements for box 11 income. The income is from two source - non-qualified pension component and payout from a deffered compensation plan.
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Reliable Software to Minimize Tax Calculating Time
on April 25, 2026
Posted by: SouthpawKenney
Verified Purchase:Yes
Used this software for years and it has gotten better every year. Now my financials are imported quickly and accurately.
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock