Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
1
Paid too much. The features I wanted didn't work.
on April 16, 2018
Posted by: Not Happy 7328
The IRS instructions wanted me to put a word in a column which H&R had as date only. Could not override. Tried to access a feature which used the web. Page appeared after minutes - it was blank. Never got it to work.
Cons: Time consuming, Doesn't maximize refund, Hard to fix issues, Hard to prepare, Hard to import
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
horrible
on April 16, 2018
Posted by: landfree
I have had so many problems with this program, you need to make it easier
Cons: Time consuming, Doesn't maximize refund, Hard to fix issues, Hard to prepare, Hard to install, Hard to import
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
Fast and Easy to Use
on April 16, 2018
Posted by: Aloha Oe
I used Turbo Tax for several years. However, this year I tried HR Block. HR Block was more user friendly. I am happy I switched.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
User Friendly
on April 16, 2018
Posted by: EchoBravo
Extremely user friendly with easy to understand guidelines on filing taxes. Keep up the great work!
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Fast
Cons: Hard to import
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Could not import W2 on Mac
on April 16, 2018
Posted by: jCommonMan
I've used H&R Block software for a long time and have always been happy with it. Since I've moved from Windows to Mac, this was my first time using it on a Mac. It worked really pretty well for the most part. But every time the application would attempt to import my W2 from their databases, the entire application would crash with no error message. Have seen those type of crashes for about 15 years on software. I couldn't really find a quick way to contact support about it - so I eventually decided it would be faster to enter things by hand than trying to get H&R Block to fix it.
Pros: Easy to prepare, Fast
Cons: Hard to fix issues, Hard to import
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
would rate 5 stars in past,but
on April 16, 2018
Posted by: RWP3
Used Premium for years due to owning a rental property. Sold rental in 2017 after 40 years. Not sure if program handled the long-term capital gains tax correctly and was unable to access Live Chat to discuss it. Was also unable to print the page that showed the Submission Acceptance number.
Pros: Easy to install, Easy to prepare
Cons: Hard to fix issues
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
garbage program
on April 16, 2018
Posted by: markj46064
I have had a business for years. I loaded my prior years return to start with. I entered my business data for the current year The software lost my business data. it allowed me to file my return without even checking vs the prior year to verify everything was right. Do not buy this product
Cons: Time consuming, Hard to fix issues
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
4
Great features. Love the guided assistant.
on April 16, 2018
Posted by: pjaviator
I buy the program yearly. There are so many things that can be written off.
Pros: Easy to install, Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock