Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from MA
Verified Purchase:Yes
I trust HR Block to get the numbers right but find the user interface cumbersome and too far removed from the forms and the actual language of the IRS.
Pros: Maximizes refund
Cons: Hard to prepare
Value
4
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: rleic
from Alaska
Verified Purchase:Yes
Have used this software for years and always works great and doesn't miss on updated returns and catches all we need to apply
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 22, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: DEtax
from Las Cruces, NM
Verified Purchase:Yes
H&R Block Premium software was easy to use, produced tax submission that gave me confidence. I have used this software for approximately twenty years and find that it makes the challenges of filing taxes easier.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
We are truly delighted to hear about your positive experiences! We sincerely appreciate your time, continued loyalty, and trust in our services. Thank you for taking a moment out of your day to share such valuable feedback, it means a great deal to us. We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Rico 2
from Alaska
Verified Purchase:Yes
I’ve used TurboTax for decades but their decision to exclude other than Windows 11 users forced me to use HR software.
Cons: Time consuming
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have been using H&R Block for years and have been happy with the ease and quality of the final product. Quick to set-up and easy to follow! Makes doing taxes fun!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I bought this product last year and have a good experience with it. However, they didn't make an improvement of the suggestion. Example, you can't enlarge the page even on read only mode. It will very helpful while you work with numbers to double check before you print. It doesn't have the flexibility.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cat68
from Minnesota
Verified Purchase:Yes
Your online software doesn’t match the software that you purchased before you do your taxes. They are two different things.!!!!!!! They do not carry the same options just saying……..
Pros: Maximizes refund, Easy to import documents, Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
1
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: DRJUSMC
from Chandler, AZ
Verified Purchase:Yes
It was easy to input my data and factors to quickly complete my taxes. I had w2s, 1099-Misc, int, B, Div and had Crypto sales.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 22, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock