Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Texas
Verified Purchase:Yes
In using your premium software, I made some large changes in the data as I was completing the input, and the refund changed like I expected on some, but not on others. But I trusted the software. But when I went to electronically file, the final refund showing on the home page was different then the amount that showed on the screen where I was putting in my financial institution's information for the refund. I went back and forth to the Accuracy Review several times but the two different amounts for the refund remained different by several hundred dollars. This left me wondering if there was any bug in the software, but I went ahead and filed anyway - but this was troubling to me. I hope I don't get an audit.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Gurley AL
Verified Purchase:Yes
great software, easy to use and I am confident that I get every deduction that I am entitled to.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
Mass editing of Option Cost Basis when set to 0
on April 20, 2026
Posted by: Anonymous
from Houston
Verified Purchase:Yes
It would be helpful if you can add a feature for someone who has hundreds of stock option trades to be able to be able to have a global setting to set the cost option basis to 0 for all of them since this case for selling options. This would prevent me from having to edit each option individually to set the cost basis to 0 and save hours of time and frustration.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Oklahoma
Verified Purchase:Yes
I Have used H&R for several years now, previously tried other tax software but always seemed t come back. And now have used is exclusively for the last few years and have never had any issues.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: GaryCD
from AL
Verified Purchase:Yes
Great tool for filing tax returns over a number of years!
Pros: Easy to prepare
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Goodyear AZ
Verified Purchase:Yes
Very easy to use and software provides help when you need further assistance
Pros: Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, April 22, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: jillymac
from Julian, California
Verified Purchase:Yes
I have used H&R Block software for the past several years and I am thrilled with the service! Although I own my home, have investments and itemize my deductions, H&R Block makes it so easy to prepare my taxes with confidence.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
We’re absolutely thrilled to hear that you had a positive experience with us! Thank you so much for choosing our services, we truly appreciate your business and the opportunity to support you this tax season. We can’t wait to welcome you back again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
no help
on April 20, 2026
Posted by: duey123
from Roanoke, VA
I will not use this again. it will not let me amend my Virginia state return and pay online.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock