Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Acbtaxpayer
from Massachusetts
Verified Purchase:Yes
I have relatively easy taxes each year. But this year, I sold a home and needed to do extra calculations for that. The software walked me thru each step to see if I owed capital gains. I like that the help gives you succinct yet complete descriptions of items along with examples of what does and does not apply.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Va Beac. VA
Verified Purchase:Yes
Had a hard time paying for state. I think I paid 3 times
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Wilmington NC
Verified Purchase:Yes
I have been using this software for many years. It is a very good software. However, I wish the planning for the next year included a list or a spreadsheet of the different expense categories that would be needed for the next year.
Pros: Easy to prepare, Maximizes refund
Cons: Hard to prepare
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: kpwi
Verified Purchase:Yes
Unable to submit or efile federal return. Error message is not useful. I tried reaching support but no response/assistance available. Error code says enter IPP and i have done that but still same error.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: klpk
from Texas
Verified Purchase:Yes
It has been awhile since I did my own taxes, but HR Block has always been my go-to program. This year, however, I was disappointed with the state program for MA being a partial year resident. I had to go into the forms and manually override amounts that had been brought over from my federal forms - per the program instructions. After doing so things still didn't seem right - and after doing some more investigating and reading the actual forms, I ended up having to override most of the income fields to accurately report what I earned while in MA. Had I not been paying attention, this would have cost me several thousand dollars.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Salem, OR
Verified Purchase:Yes
I have always been pleased with the software. The HELP features are not as ideal and I am not sure if that is because of more complicated questions or if it is getting harder to access the right information.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Get Your Act Together on Schedule K-1 and K-3!
on April 20, 2026
Posted by: Anonymous
Verified Purchase:Yes
You really need to get a handle on Schedule K-1 and K-3 for individual investors. H&R Block software only gets half the job right on K-1 which is going to result in IRS challenges at some point. You service just enough K-1 input to get started but eventually there are conditions where your software cannot accommodate the inputs which results in workarounds to be able to complete the return. No coverage of K-3.
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Dallas, Tx
Verified Purchase:Yes
Happy with the Product. Have been using it for 5 years now and still no complaints with it!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock