Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: DONOTBUYTHIS
from Bartlesville, Oklahoma
Verified Purchase:Yes
Did my taxes and then filed. During electronic filing program said it didn't go. went through this a few times. After finally getting a filed message it notified me that my free filings were exhausted. Real nice. Was this on purpose? I then had to pay to FREE file.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Benbrook, TX
Verified Purchase:Yes
I've been using H&R Block tax s/w for many years. It almost always gives clear guidance on the decisions that must be make when filing a return. There is a plentitude of help available for any questions that come up.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Sparky24
from Virginia
Verified Purchase:Yes
I have used this for 25 years and for first time am disappointed that: 1) "Help" not as good; 2) more difficult to backup and get help doing it; 3) estimated taxes not as good; and 4) Virginia forms not as complete.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
4
2nd year of use ... Clean formating/programing.
on April 18, 2026
Posted by: Tina1620
from Kansas City
Verified Purchase:Yes
This is the second year of using this software. It had easy to follow instructions, plus imported our Charles Schwab 1099's that was easy to double check import numbers. Your competitor in previous years was a nightmare to double check. Lastly, there was no unexpected charges thrown in.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Piperton, TN
Verified Purchase:Yes
I've used it for years. It makes filing my taxes much more efficient.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Wxyz123456
from CA
Verified Purchase:Yes
Too many glitches compared to TurboTax and limitations in filing the state tax
Cons: Hard to prepare
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bob 386
from Dallas TX
Verified Purchase:Yes
I have been using H&R block tax software for many years, with never a problem!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Forms didn't change after interview data change
on April 18, 2026
Posted by: a long time user
from San Jose, CA
Verified Purchase:Yes
I have been using HR Block software for tax filing for many years. This years experience was the worst. It had a few places contradicting to each others, and even after I changed my data in interview, the actual forms in the background didn't change and continued to show error.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock