Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Twins fan2
from MN
Verified Purchase:Yes
I switched to H&R this year after being with TurboTax for over 20 years. Relatively easy to learn and work with. Will buy it again.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KimW137
from Oregon
Verified Purchase:Yes
Easy to use, comprehensive, and accurate. It updates as the tax laws change.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: pax456
from Winston-Salem, NC
Verified Purchase:Yes
Reasonably easy to use. (1) Please modify to increase font size of text, both on the screen and on printouts. As we age, our vision needs help. (2) Software would not accept the hyphen in my city name: Winston-Salem. This is unacceptable; there are several other US cities/towns with a hyphen in the name. The.Hyphen.Is.Part.Of.The.Name! (3) Printouts (eg worksheets) need a date and page number; also, these pages should have more top and left margin for better readability
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from virginia
Verified Purchase:Yes
You use to be better last year. This year I could not download Merrill Lynch dividends and 1099-B forms. Also the software is stupid for example I am over 62 but did not take Social Security and it keeps asking me upon review why I did not show my SS income. It is ZERO, I said this during the interview!! Next year I will probably use some free software.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JMSFLS
from Florida
Verified Purchase:Yes
Generally happy with it, but there are a few places where the explanation for the item merely restated it rather than explaining it. Those need to be fixed.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Haverstraw, ny
Verified Purchase:Yes
I have been using H&R Blick for decades. I find it easy to use.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Birmingham, AL
Verified Purchase:Yes
I used H&R block for the last 20 years. Always the premium because I have a rental property. But this year I sold some US treasury notes and CD's. the 1099 B form showed a discount price plus the interest on the bond. and the software did not know what to do about a discount price. I use the help and the explanation did say to enter the discount price. Then I used the AI help and what a joke, AI could provide any assistance on what to do. The same applies to CD bought at discount. The purpose of buy software every year is to make it easy when you have "complex issues" done for you. If you have to change the basis of the Note and then create another entry as Interest for the note, then you are doing things that you have to research to complete the return properly. It took me awhile to figure out what how to do right so if the software can't do this automatically maybe it's time to purchase a better software program. There is no reason to be aggravated while completing your taxes. I gave a rating of 3 because of the previous years but it should it been a 1. I hope Turbo can retrieve my previous depreciation and import my 2025 data.
Cons: Time consuming, Hard to prepare
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SHV61
from Dunnellon, FL
Verified Purchase:Yes
Bought this software and was very pleased at the user friendliness.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock