Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Arlington, Texas
Verified Purchase:Yes
I have been successfully using this product since 1994. It has helped me uncover deductions that I never knew existed. It imports data perfectly from the previous tax year. It has earned its #1 rating in Consumer Reports.
Pros: Maximizes refund
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Francisco Bay Area
Verified Purchase:Yes
I withdrew some money from my retirement in 2025. The questions in the state return about distributions were very confusing, and I wasn't sure what amounts to enter in the fields. I wanted to get my tax returns done as soon as possible, so I didn't want to bother spending more time trying to get assistance on the issue.
Pros: Easy to import documents
Cons: Time consuming
Value
2
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Austin TX
Verified Purchase:Yes
For me it was not worth it to upgrade from Deluxe to Premium
Pros: Easy to prepare
Value
3
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: An09
Verified Purchase:Yes
I purchased this thinking it would making doing your taxes easier however, it's more likely to herd one into a certain tax bracket and charge you to file the state portion even though you paid for federal and state product.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GregTheWizard
from Ithaca, New York
Verified Purchase:Yes
We have used this for over 15 years for 2-income. one self-employed, home office, homeowner, business vehicle, lots of detail. It has been reliable and helpful. But you need to bring back the Filing Status Calculator, which helps me compute the split of refund among husband, wife, and joint account.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: dick501
from napa ca
Verified Purchase:Yes
bought this as a replacement for turbo tax, big mistake. wouldn't import my stocks, and I had to pay twice for state to file it after it said no problems.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: MM17
from Califonia
Verified Purchase:Yes
I have been using H&R Block software for the last 20 years. The software simplifies the process of completing and filing my taxes.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pierce25
from Bradenton, Florida
Verified Purchase:Yes
I bought this because my brother used it. I have used Turbo tax before. I needed help with rental income. I found this software to be hard to use compared to turbo tax. The product said I needed to attach a document before sending, but nowhere did see how to do it or was given the opportunity to attach. I hope all was ok but I am not completely confident.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock