Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
Verified Purchase:Yes
I imported a PDF from last year and it did not copy all the data. When I tried to take the senior credit, it summarily told me I was not eligible. It took me a long time to figure out that the software did NOT import our DOBs and so was incorrect that we were not eligible for the senior credit. Honestly, I expect a lot more "due diligence" from software that I rely on. Also, it still does not work all that well on a MAC.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Easy to use. Doesn't include Form 7203 for K-1's.
on April 9, 2026
Posted by: Joan55
Verified Purchase:Yes
It's a decent program for simple returns. Unfortunately if you receive a K-1 and need Form 7203 to calculate shareholder basis, the program does not support that form. You will need to use a different tax program.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Mike657
from Arlington, MA
Verified Purchase:Yes
I've used H&R Block premium for 3 years now and it works fine. With my records pretty well organized I was able to do my returns in about 3 hours each year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Dear Mike, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Yebo
from san francisco
Verified Purchase:Yes
I have used for years but this year multiple bugs in software, ie software created two unrerlated entries that I did not input
Cons: Hard to import documents
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Keith21136
from Reisterstown, MD
Verified Purchase:Yes
Way easier to understand than TurboTax. Took me a third of the time to work through my taxes
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JonO71
from New Hampshire
Verified Purchase:Yes
I had issues with the proper tax calculation entering information for a 1099-Q as a result of withdrawing money from a 529 account. The requested inputs blocked me from entering the correct taxable amount without any explanation. I will now need to file an amendment.
Cons: Doesn't maximize refund, Hard to import documents
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DugSmiles
Verified Purchase:Yes
HR Block is easy to use, accurate and focused on my savings. I trust them and their product.
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: rjh727
Verified Purchase:Yes
I was pretty happy with this product initially. Presentation is nice. But when I got ready to transmit my return, I reviewed it and that's when the trouble started. The software had lost four of my 1099s. Unbelievable. Also the software kept asking me to recheck my retirement income. I did, but it continued asking. Never had problems like this with competing software, so will not be using this again next year.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock