Wound up paying twice to file my state taxes because the instructions are fague and now I have to deal with getting reimbursed. Does not give reasons why something needs to be entered one way or the other.
I've been using H+R block for years. However, this year was challenging, as I received almost 3 years of back SS disability pay, along with having to reimburse 60k to an employer paid disability insurance company. The software didn't support that, so had to take an entire day to do manual worksheets off the IRS site, and that was of no benefit. I don't know if the results were correct or not. The way the social security system works, it tends to take a long time to be approved and actually receive pay, and since that's the norm, the software should have that capacity.
Pros: Easy to install, Easy to fix issues, Easy to prepare
I wasn't too happy with the fee for filing a federal extension, especially, since if my return had been done in a H&R Block office, the extension would had been free.