Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Memphistrader
from Bartlett, TN
Verified Purchase:Yes
I bought the Premium edition, because HRB told me it had additional features that would support high volume traders who have to list hundreds of stock exchange transactions in their returns. The opposite is true: The import did NOT import the column "cost basis" (column 1e) delivered by my broker E*Trade. This bug made my whole return invalid.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Smart man
Verified Purchase:Yes
Some of the forms and does not help to correct errors. I had to ask AI to explain, where I was making errors
Software did not import my 2024 year HR Block tax return.
Software did not import my 2024 year HR Block tax return.
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Bjac
from Sarver Pa
Verified Purchase:Yes
I have been using H&R Block tax software for years and find it very user friendly.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: R Deb
from Boulder, CO
Verified Purchase:Yes
I have been using H & R Block tax software for the last 6 years. It is user-friendly and thorough. I plan to continue to use their services in the future.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Richmond VA
Verified Purchase:Yes
I’ve been using this software for years and I am completely happy with it
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Steinyzzzzz
from Arizona
Verified Purchase:Yes
I lowered my rating due to a glitch in entering 2025 year-end IRA value for a return. Found a workaround but that didn't happen in the 2024 software.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Hillybilly648
from Jackson County Missouri
Verified Purchase:Yes
I was not satisfied with the software this year. I expect to try another brand next year. I had two different situations that the software didn’t have a solution for. Support only told me to follow the prompts, with no other help
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
I sold a rental property this year and the software was not easy to use. Info did not carry over where I think it should have. You say you will support me but when I was audited two years ago, you did nothing to help.
Pros: Easy to prepare
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock