Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Sewist56
from Florida
Verified Purchase:Yes
I bought quite a few months ago, November I think. anyway I wait for the fed updates to make sure I don't miss any tax cuts.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
We're thrilled to hear that you had a great experience. Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
Written by a customer while visiting HRBlock
Posted by: Dweeber
from Texas
Verified Purchase:Yes
Some worksheets tied to forms are a bit confusing with no clear in depth explanations Had to use ChatGPT to find answers
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mariel2026
Verified Purchase:Yes
It repeatedly highlights the same areas to review. It doesn't allow a preview of the printed documents. This in turn blocked the capability of printing missing pages.
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Mariel, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: widespread
from FL
Verified Purchase:Yes
Long Time User here. No complaints...easy to enter all fields and answer all questions on the interviews. Happy with the software.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for leaving a review, and for providing positive feedback!. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: automch
from South Carolina
Verified Purchase:Yes
This is my 25 year of using H&R Block software. It has always met my needs.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
5
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for leaving a review, and for providing positive feedback!. We're glad you had a great experience at H&R Block and look forward to seeing you again soon!
Written by a customer while visiting HRBlock
Posted by: Nick2d4d
from Louisville Colorado
Verified Purchase:Yes
Why should I waste my time with the survey? I have filled out two surveys already, and got no reply or satisfaction for my complaints. You clearly don't care once you have my money. Unlikely you will have it again next year.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sierra, Social Media Department, April 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Longtime HR User
from Minnesota
Verified Purchase:Yes
The 2025 version, to me at least, was a huge step backwards from previous years. The interview part was confusing, and I'm not confident that the taxes were done properly, especially the state taxes. For example, the refund summary shown in the upper-left appeared to be different from the actual refund where I wanted to apply a portion of the refund to my 2026 taxes.
Also, in the state return continues to be a huge weak point in the overall package. For example, like previous years, I was forced into accessing an actual tax form because the interview section didn't cover certain situations. One would have thought that after many years that the state portion would be updated. In addition i was asked to fill out a state tax form only to find out that it wasn't needed; however, even though I used the back button to bypass the section and form the software insisted to keep it as part of the return.
Fortunately 2025 was the last year I needed the "Premium" features, so for 2026 I will be able to either stay with H&R Block or switch to a different software package
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Mexico
Verified Purchase:Yes
I bought this in February 2026 and had three updates in the course of filling out the Federal portion. There were a couple glitches after the updates that I had to reenter the information. The final result was acceptable. I ultimately filed online Monday April 13 and had my refund by Friday April 17.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock