Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Ronb7
from CO
Verified Purchase:Yes
I have used H&R for years and have found it to be very good. I do recommend it to my friends and family
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Gerry C
Verified Purchase:Yes
Disappointed that Merrill Lynch wasn’t included to be downloaded
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Jonesboro, AR
Verified Purchase:Yes
I have used this software to do our taxes for years. It is all I would ever think of using. It is just like having someone in the room with you asking the questions when doing your taxes.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
on April 9, 2026
Posted by: Taxiboy
You have to add or be more specific of where to enter Sales tax collected that is embedded in credit cards 1099-K.
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: chft85
from Rivesville WV
Verified Purchase:Yes
I had various problems with this year software. Most frustrating was while entering sales of equities the program would create whole line entries on it's own. The program often skipped over pages as I progressed thru the entries. Because I have used the program in years past, I was aware of the missed pages. I was a bit disappointed with the software this year. I tried to find a way to contact Block to report the problems but found no information for a contact.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
It works but has limitations
on April 9, 2026
Posted by: critter dad
from Bridgeport, WV
I've been using the H&R program and it's predecessor for the better part of 30 years, and I have generally been quite happy with a product. Over the last few years, as tax returns have become more complicated due to various investments, I find that various tax forms are not supported even though the premium addition is supposed to do that. It's a little frustrating, meanwhile I haven't had any difficulties from the IRS yet.
Cons: Time consuming
Value
4
Response from HRBlockBy Eva, Social Media Department, April 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rumbich
Verified Purchase:Yes
This is my second year I am using this software and it is easy, secure and we got our calculated tax refund
Pros: Easy to prepare, Easy to import documents, Fast
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: NomoretaxesOBummer
Verified Purchase:Yes
Makes doing our taxes easier and filing electronically is much quicker and easy to navigate.
Response from HRBlockBy Asiya, Social Media Department, April 10, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock