Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Total keeps changing without making any changes.
on April 17, 2026
Posted by: vijuj
from Ca
Verified Purchase:Yes
Feels like calculations are incorrect. Lost trust in the software. If you open an entry and close without making any changes, still the refund or owe amount changes. I have seen this in previous years software but it happens even in 2025 software. Searching on google shows it happened to many people. Seriously considering switching to another software next year
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Lucy903
from Mesa, AZ
Verified Purchase:Yes
Would like the option to transfer software to a new computer with an activation code. Format for foreign address in 1040 was tricky and I was unable to file 1040 electronically
Pros: Easy to prepare
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Len Tang
from Pasadena, CA
Verified Purchase:Yes
After using it for several years, I find it confusing and ultimately hard to e-file with, which is sort of the point of tax software. I have had to print hard copies and mail them in the last two years.
Cons: Time consuming
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from ny,ny
Verified Purchase:Yes
very buggy this year. have used for 20+ years. 1. couldn't update until very last minute. kept telling me i was off line which was never true. nothing in my copy indicated whether i was premium or deluxe. had to go to invoice. 2. i had some oil royalties. in same interview form i had to enter info twice. result doubled amount. if i didn't fill out second request, amount came out as 0. finally i just added amount to Ordinary dividend so i wouldn't understate income. 3. the rmd part was a mess. my rmd was X. I took out 2X. your interview had 2 parts/ under withdrawing or over accumulating. never clear where i should enter my X = RMD 2X = actual withdrawal. clearly i had taken out my full rmd. result = fine of 3500. finally I went in and edited form which was clearer. What was your rmd. how much did you actually take out. i put in my X and 2X
Pros: Fast
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: EFFFFFF
from ORLANDO, FL
Verified Purchase:Yes
I HAVE USED THIS PRODUCT BEFORE AND IT NEVER FAILS TO PROVIDE A GOOD EXPERIENCE.
Pros: Easy to prepare
Cons: Time consuming
Value
5
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Colorado Springs
Verified Purchase:Yes
I could not import my Bank of America or Merrill tax information which meant I had to hand jam the information. Not happy!
Cons: Hard to import documents
No, I would not recommend this to a friend.
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Carlsbad, CA
Verified Purchase:Yes
I've been generally pleased with H&R Block's tax software. This year, however, one form I needed to complete my son's AZ return was not available from the program.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: JonH1012
from Indiana
Verified Purchase:Yes
We've been using the H&R Block Premium tax software for 9 years now. My wife has a licensed daycare out of our home and this software walks us through the steps specifically for her business situation. It's perfect!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 20, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock