Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Trose75
Verified Purchase:Yes
First time ever using tax software. As a CPA I always preferred doing my returns by hand, but always dreaded it due to the amount of time needed. I really liked my experience with this software and will use it from now on. Very accurate and much easier than doing the taxes on my own.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Deli78
from Florida
Verified Purchase:Yes
I’ve been using this product or its predecessor for over 20 years. It’s comprehensive, reliable and it seamlessly facilitates e-filing of both federal and state tax returns.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Pennsylvania
Verified Purchase:Yes
I've been using this for years with little or no problems and it is easy to use. My only problem is that if there is a problem and the return is rejected, I have to use ani=other of my free filing to correct it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Franklin,Tennessee
Verified Purchase:Yes
Lot of prior year information imported but could do more. Work tables poorly referenced and no information imported that should be. But overall gets the job done.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: drofdeb
Verified Purchase:Yes
the app was ok as far as ux was concerned. very similar to turbotax, but not very polished. also, there were some tax needs which said ( essentially ) "you need to work with a tax advisor on this". i never had that with turbotax. i tried it because it was cheaper than turbotax, but i didn't feel as confident in the software, so was it worth the trade off?
Value
4
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Boo22
Verified Purchase:Yes
Easy to use; however, the AI chat was useless. The response to my questions was, "I can't answer that." Ask one of these questions that I can answer.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
I’ve used this software for almost 30 years and I love it.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Cwilk
from Philadelphia PA
Verified Purchase:Yes
Data verification during accuracy review was frustrating. There should be an option to confirm the data is correct so it doesn’t show up on the list. For the Social Security check it would not let me proceed even though we did not claim any SS benefits in 2025
Pros: Easy to import documents
Cons: Time consuming
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock