Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Bob1926
from Knoxville Tennessee
Verified Purchase:Yes
All of last three years disappeared. Also did taxes and they disappeared had to redo all from beginning including name soc# etc
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Louisville, KY
Verified Purchase:Yes
Performed well. One glitche for someone who wants to claim foreign income taxes paid….still not workable for me.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Solid Tax SW but problem with import feature
on April 16, 2026
Posted by: PJE1
from Virginia
I have used Block SW for many years and have found it to be easy to use and thorough. We have a property rental so the features in the Premium version make it easy to address all the forms required. I am generally very satisfied. This year I did experience a problem in that the feature to import my financial documents from Fidelity would not work properly no matter what I tried to do. I sent a message to Block to ask for assistance but never received a response and so ended up entering a large amount of data manually. That was pretty frustrating and I still hope that I might hear something back from Block regarding this problem. We will see.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Jerry324
from Jacksonville FL
Verified Purchase:Yes
I've been using the deluxe version for years to handle my brokerage trades and transactions with no issues but with a new crypto account needed software to handle those also. Was advised by several AI searches that I would need to get the Premium version and it would import my 1040-DA from brokerage, but found it wasn't able to do. It is only able import data from CoinTracker accounts...false advertising and disappointing.
I would recommend this to a friend!
Value
2
Response from HRBlockBy Maria, Social Media Team, April 17, 2026
Jerry, thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Blockguy
Verified Purchase:Yes
It would be so much better if it could scan 1099 forms and equity trading activity
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: torkC
from bay area calif.
Verified Purchase:Yes
I initially had a lot of trouble with this years product.
I was on Windows 10. And ended up buying a new computer.
I called in twice, but no one could figure out the issue.
In the end I think I had a bad build. It would not install on my Brand New machine. I called in two times, but basically editing the registry was not my cup of tea. Finally called and got "Marissa". She was able to deliver me my Premium that loaded, my Calif and DC that loaded. After that, no issues.
Tried to run the surveys, but they were all expired. What is with that?
I was on Windows 10. And ended up buying a new computer.
I called in twice, but no one could figure out the issue.
In the end I think I had a bad build. It would not install on my Brand New machine. I called in two times, but basically editing the registry was not my cup of tea. Finally called and got "Marissa". She was able to deliver me my Premium that loaded, my Calif and DC that loaded. After that, no issues.
Tried to run the surveys, but they were all expired. What is with that?
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Skiprincess
Verified Purchase:Yes
Extra fees for a 2nd state and extra fee to file each state online. The software does not import Pdf of W2 or 1099.AI has not helped importing documents.
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: juswonrful
Verified Purchase:Yes
Easy to use, been using their software for 10 years
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock