Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,874 Reviews)
Rating breakdown 27,874 reviews
5 Stars
17,449
4 Stars
5,188
3 Stars
2,200
2 Stars
1,248
1 Star
1,789
80%of customers recommend this product.
(
9,294 out of
11,551)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: JayPottinghouse
from San Francisco CA
Verified Purchase:Yes
This is the first time I used H&R Block software. I previously used TurboTax, but was forced to switch when they no longer supported Windows 10. Unfortunately, the H&R Block software over-calculated the penalty for underpayment of Estimated tax payments. It also mischaracterized a stock donation to my DAF as a 50% deduction instead of a 30% charitable deduction It was somewhat difficult to fix that problem on the forms Menu sensor was difficult to find where fix it (the software directed me to a non-existent form). Finally, there is a bug that kept over writing the name of my first income source whenever I made an edit to the second, third fourth income source, etc. (that was just a flat out bug in the software)
Value
3
Response from HRBlockBy Amy, Social Media Department, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Lexington KY
Verified Purchase:Yes
They sent me a half off coupon for some service shortcoming the previous year. When I entered the coupon code it was invalid. It a shame their lobbying group is happy to keep the tax code so convoluted. Other than that, it's fine.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Very pleased with the tax software program, especially audit protection and ease of filing.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sonia, Social Media, April 17, 2026
We’re so happy to hear you had a good experience with our product. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Steve246
from California
Verified Purchase:Yes
Slow to get an update I needed to file my return. It became available 10 days before the filing deadline. A program error prevented me from filing my state return until I manually changed the incorrect number from the 2024 return (also Block software)
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Gannoc
Verified Purchase:Yes
I have been using this software for 20+ years, since it was called Taxcut. I have never had this many problems with tax software. I have simple taxes this year. W2s, interest income, charitable donations, mortgage interest and property tax deductions. That's it. It failed copying over information from the interview to the forms, for example, it threw an error for a form, where I could the form missing my address. I had to delete the form and restart it to have it work. It could not complete my deduction form no matter what I tried. I eventually forced a "1" where it should have been 0 or N/A. Hopefully that's fine.
Claiming "they'll support you if you get audited!" is just silly. I'm not getting audited, I have nothing to "audit", I'm just going to get a penalty and interest, then I get to spend a year going back and forth with them trying to explain that it wasn't my mistake, and to take this corrected form.
Once again, been buying this for 20 years, and this is the last year unless I see something like "We have made terrible mistakes, and we are sorry and will fix them.". If they don't, that implies that this is just the way it is now, and then I'm out.
20 years. Really bad timing to have a bad year when I'm pretty sure I could simply drop the forms into Claude and prompt "do my taxes". The reason nobody does that is they don't trust it. They trusted H&R Block but now I don't.
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: dnl1
from Oregon
Verified Purchase:Yes
Doesn't automatically add the cost of program, state downloads, and filing fees from last year into current year as part of the deductions.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DDL2025
from arizonia
Verified Purchase:Yes
i had several problems with software. multiple lines left blank on tax form and could not overide the program.we had to file for tax extension due to many issues. will go back to turbo tax.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Tra Social Media Team, April 17, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from GA
Verified Purchase:Yes
This is my fifth year of using H&R block and it continues to completely satisfy my needs. It is easy to use and can be done quickly.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock