Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(28,151 Reviews)
Rating breakdown 28,151 reviews
5 Stars
17,569
4 Stars
5,239
3 Stars
2,249
2 Stars
1,272
1 Star
1,822
80%of customers recommend this product.
(
9,424 out of
11,730)
Customer Reviews for H&R Block - Premium Tax Software
Customer Rating
3
Same old problems
on February 3, 2019
Posted by: Kevk
from Kansas
I've used this software for several years, airing my complaints each time, but never seeing any improvement in these areas. First of all, I use ONE vehicle for several rental properties, but the software treats each usage as a new vehicle. Secondly, when it imports the previous year's data, the depreciation of assets is never carried over correctly as to the depreciation method used and whether or not mid-quarter convention was used. This is annoying and causes a lot of manual research.
Pros: Easy to install, Easy to import
Cons: Time consuming, Hard to fix issues
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
2018 Taxes Done Easy
on February 2, 2019
Posted by: Slam29150
from Peoria, AZ
Purchased Premium 2018 Software using February special. Loaded tow state programs without issue. Completed all three in less that seven hours. Well worth the time, effort, and money.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
NOT INFORMATIVE ENOUGH!
on February 2, 2019
Posted by: Sarah1010
from Colorado
Sure, it's easy to use. Sure it would take an idiot to get it wrong. And I've used it now for several years. BUT... BUT --- I had to "efile" the Federal Return five times before it was accepted, and DO YOU KNOW WHY? Because the IRS was NOT YET ACCEPTING efiling, and good ol' HR BLOCK didn't see fit to tell that there was a date you had to wait for! I had to hear it on Fox News! So, I AM ANGRY at HRB because I have wasted my efiles and not I still have another return to file. SARCASM: GEE THANKS!
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
1
Horrible
on February 2, 2019
Posted by: DAVID R
from Tucson AZ
i have used the software to do my taxes for 5 years. no problems. this year its a mess. i can't talk to a live person despite what it says on one. it says i don't have an account, don't have the right phone number and won't answer my questions. it won't work on chat! i completed my federal and it says i need to update my forms from the IRS but won't do it!
Pros: Easy to install, Easy to prepare, Maximizes refund, Easy to import, Fast
Cons: Hard to fix issues
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
IMPROVED
on February 2, 2019
Posted by: tld51
from Allen, Md
I have been using the H&R Block Tax software for many years. This year it appears to be the best yet. However, it could be improved with the inclusion of worksheets for the 1099CSA forms. If the instructions on how to navigate to the are included they need to be made more available to locate the work sheets and to make them interactive
Pros: Easy to install, Easy to fix issues, Easy to prepare, Easy to import, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Great Features
on February 2, 2019
Posted by: Bert Priddy
from Destrahan
Once we downloaded on a computer, updating went smoothly & Bam took minutes to complete. Great program
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Excellent!
on February 1, 2019
Posted by: Jreh2018
from Dallas, TX
This is my first time using HRblock desktop software and I like it very much at the same time when I started using it.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Pleased
on February 1, 2019
Posted by: Yo Soy Bravo
from Salinas, CA
I've been using this software for many years. I have found it to be user friendly, reasonably priced and informative on items and updates/changes in recent tax changes. Had to wait 2 days for an updated form but this was all due to IRS updates.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock