Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: The_Unhappy_Customer
from FL
Verified Purchase:Yes
No tax pro to talk to; local office appt. does not do it
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: JakeInUhland
Verified Purchase:Yes
This was a simple way to get my taxes done. It walked me through every aspect, with lots of explanations if needed. I wish you had a Mac version for business forms (like 1099s)
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: StanF
from Michigan
Verified Purchase:Yes
Once you start a return and you make an obvious mistake it is to hard to make a correction. For some reason it wanted me to pay Self-Employment when all I had was a simple 1099 MIS. I had to start a new return.
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from cary nc
Verified Purchase:Yes
Good software and I've been using it for over 20 years.
Price keeps going up each year and state efile is not free.
Price keeps going up each year and state efile is not free.
Pros: Easy to prepare, Fast
Cons: Time consuming
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bad3
from LOTS OF PLACES
Verified Purchase:Yes
your software stopped working on my Mac-book Pro in 2020, it still does not work. I've been using turbo tax but now it will not run on my 9 year old Mac unless I criple it and upgrade the OS to 14. All tax software is not good hard to use and just a pain to deal with. Lastly why do I have to agree to your terms and conditions that AM NOT GOING TO READ. I DO NOT AGREE TO YOUR TERMS BUT WILL CHECK THE REQUIRED BOX AS REQUIRED MEAND ITS NOT VALID.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: cjg75
from Watertown, WI
Verified Purchase:Yes
I've been a user for over 10 years and after using other products have found HR the best.
Pros: Fast
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Houston, TX
Verified Purchase:Yes
I like his software but wish it could cover more of the details in K-1 forms.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Corrina, Social Media Department, April 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mely2
Verified Purchase:Yes
I used your windows version for years. It's good. I changed to Mac Version this year, and there is bug. I manually put in 2 entries. After saving it, the 2nd entry title and partial data overwritten the 1st one. And my tax number changed.
Pros: Easy to import documents
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 16, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock