Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Anonymous
from Tallahassee, fl
Verified Purchase:Yes
I've used HRB for years. I have never had any problems with it/them.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: rdk322
from Tampa, Florida
Verified Purchase:Yes
Great price easy to use very happy with this program
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Gary jn
Verified Purchase:Yes
A lot of problems with form 1095A and when I called people could not help me
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
The software works well for mundane returns, but too often it asks for information that is contained in previous year's returns. On several occasions, the program discovered issues when I was about to submit my return, NOT when I did the normal checks and reviews. I have used this program for many years, and I almost always hear from both the IRS and my state that I have made mistakes. This did not happen when I did my taxes "by hand". There are just too many issues with the program for me to consider it to be top notch. In the past, I used the common competitor, and generally it was superior in these aspects. I will, sadly, probably return to the competition.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Five Blue Stones
from Boston, MA
Verified Purchase:Yes
I was able to get our joint tax return done but it took a lot more work than it should have. The software supplies no support for federal tax Form 7206 (Self-Employment Tax Deduction) and very little support for most of the state tax forms. So, better than filling out the forms by hand, but still quite tedious.
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bob2769123
from ND
Verified Purchase:Yes
Worked fine for federal, but for the 2nd year in a row, the software did not allow me to e-file my state taxes (both ND and MN). Wasted money buying the second state.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bobhoop
from RI
Verified Purchase:Yes
Not sure why I can'y open last year's return with the current version. Obtaining a copy of last year's software and installing it seemed a little overkill.
Pros: Easy to prepare, Easy to import documents
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Jmh2496
from Denver CO
Verified Purchase:Yes
I purchased the premium version and found it no better than the deluxe version for handling the entry of data from a trust grantor letter. Neither version handles this well, and requires manual data entry.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock