Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: Macbbc
Verified Purchase:Yes
I filed a month ago with no flags and still no refund. I filed electronically. Not sure why the delay
Pros: Easy to import documents
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Western Kentucky
Verified Purchase:Yes
The Premium software seems to cover all the appropriate areas for deductions for my freelance business. I particularly like the fact that I get 5 free e-files for federal returns, which lets me file for my mother and son as well, and free returns for one state (you must pay to e-file the state return though). My only complaint, besides the cost, is that at the end I still have to fill in or check some boxes that I would think should have been taken care of in the interview process.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Destin, FL
Verified Purchase:Yes
It was easy to use, and easy to follow the step by step instructions. I use this Tax software every year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ej42
Verified Purchase:Yes
I have been using H&R Block Income Tax programs for many years. I find your programs easy to follow.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Good overall but confusing display of wash sales
on April 13, 2026
Posted by: an327
I would normally give 5 stars. This year, after I imported my 1099-B from Schwab, it displayed 2 transactions as having a capital gains loss, but not in the short term gain/loss list where they would normally go. One of these was not obviously a wash sale given the acquisition and disposal dates not being close together, so I tried to move it into the short term gain/loss list. This caused the error check to fail, and confused my tax advisor -- I ultimately moved it back (not claiming the loss). The downloaded/human readable 1099-B PDF showed these to be disallowed losses, declared as wash sales. I would have much preferred to have had these two items to have been clearly marked as disallowed without a loss because of being marked as wash sales, instead of appearing as valid losses that could be seemingly claimed.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
5
Great and easy
on April 13, 2026
Posted by: Mohamed D
The best and easiest o use. Been using it for decades. Sometime, I tried other software to double check, and I always find HR the best.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: CACMARYLANDCPA
from USA
Verified Purchase:Yes
tax exempt 1099-OID does not pull in to the 1040 correctly, and has to be entered as a NET to make your input page work correctly. similar problems on other 1099's
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Qapla
from FL
Verified Purchase:Yes
I was glad this still works on Windows 10. While it was somewhat easy to use, some of the navigations and checks are not very explanatory. The review was difficult when it generated errors that cannot be fixed because they reported problems that did not exist.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock