Customer reviews from HRBlock
H&R Block - Premium Tax Software
Average customer rating
4.3
(27,915 Reviews)
Rating breakdown 27,915 reviews
5 Stars
17,470
4 Stars
5,193
3 Stars
2,206
2 Stars
1,254
1 Star
1,792
80%of customers recommend this product.
(
9,313 out of
11,576)
Customer Reviews for H&R Block - Premium Tax Software
Posted by: WJL702
from Houston, TX
Verified Purchase:Yes
H&R Block Premium software has worked well for me for many years!
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kansas City
Verified Purchase:Yes
Very helpful software. My wife does freelance and the software works great.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Bridgeport
Verified Purchase:Yes
Used for kiddie tax. Seems accurate but time without IRS issues will tell. Wish it could import patent and sibling data.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Joebo72
Verified Purchase:Yes
Most things ran smoothly, some ambiguous questions. Required paying again for federal submission, then next morning didn't??
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
1
Unacceptable - Mac Version Premium 2025 tax year
on April 13, 2026
Posted by: IchieRay
from chandler az
Verified Purchase:Yes
After purchase discovered entering or reviewing items in a list after the 1st entry altered entries in the 1st entry! This included Interest, Dividends, 1099-Rs and rental properties and Depreciation. The fix came 10 days before tax day and even then the verification step was faulty. The one good thing is that I finally got through it to electronically file. After 15 years of being OK, please tell me this won't happen again next year!
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: gro2
from Virginia
Verified Purchase:Yes
I had issues with the software errors-clearing at the accuracy verification, and the software codes for the state taxes. After many years of using the software, I am probably switching to another more reliable software.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: LazySW
Verified Purchase:Yes
Second year I have used H&R Block tax software. It is very user friendly and logically moves from one section to another, allowing revisions of deductions, etc. until final submission. My only confusion came when IRS rejected my first federal submission and I needed to redo a form in the non-cash donation category. The forms tab could be more obvious on the dashboard as "recent forms completed" or some such. I had to fish for forms in the general list to redo ones I had completed incorrectly apparently. Ultimately my return was accepted and I am pleased that I paid for the software rather than a tax firm. WRS
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
2
5+ yr old bugs prevent e-filing. Support worthless
on April 13, 2026
Posted by: Anonymous
from Miami FL
Verified Purchase:Yes
Unlikely to purchase next year. Having to search thru 5 year old Reddit messages to find a solution because your online and phone help is useless. Literally worthless. AI just takes you around in circles and if your issue isn't one of the half dozen it likes, you are out of luck. Both on the phone and online. Upgrade, e-file do thru slew of questions, oh! you have to upgrade, so upgrade again... and repeat, and repeat. Manual download up upgrade, same issue. Finally had to uninstall in re-install... only found out because the defect has existed for over 5 years! Get real support instead of AI tripe, fix issues you have to know about, or lose another customer.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock